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After Update we have an Issue with QTY selection

This topic has 4 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

PJone

Participant

May 20, 2021 at 08:50

Hello,

after an update we have a issue with the quantity display. When a customer clicks on a product. the qty does not increase to 1 as before, but to 2.

1 + = 3, 2 + = 5 etc.

We have already deactivated other plugins in order to be able to isolate the error. What remains is your theme.

regards

#288277 Copied Theme version: 7.2.9 WooCommerce version: 5.3.0

3 Answers

Rose Tyler

Support staff

May 20, 2021 at 14:14

Hello,

We do not have such a problem on our test site.
Do you have the same situation when a default theme (Storefront) is activated on your site?
Do you use a child theme? Check your custom changes there.
Provide temporary wp-admin access, so we can take a closer look.

Regards

#288343 Copied

PJone

Participant

May 27, 2021 at 12:14

Hello,

we don’t use a child theme.
We have now checked again for possible sources of error and deactivated all plugins. The problem still persists.

We don’t dare to deactivate the theme because we don’t want any settings to be lost.
We use the WordPress / Woocommerce installation as a multisite. But we can also rule out errors there.

Maybe you can take a look.

Please contact administrator
for this information.

#289093 Copied

Olga Barlow

Participant

May 27, 2021 at 14:44

Hello,

Provide us with FTP access to your site, please. We need to check the issue in more detail.

Regards

#289112 Copied
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