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After update only header visible - by cinsier

This topic has 15 replies, 5 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

cinsier

Participant

October 25, 2015 at 13:52

Hi there,

today I updated the theme’s plugins and the theme itself. At this moment only the header is visible on every page. No matter what I try.

http://www.cinsier.nl/

Can you please help me out?..:-D
Thanks!

regards

Cinsier

#95903 Copied Theme version: 2.9.2 WooCommerce version: 2.3.11

14 Answers

Stan Russell

Participant

October 26, 2015 at 08:44

Hello cinsier,

please provide us with admin and FTP credentials for your site in private content.

Regards,
Stan Russell.

#95946 Copied

cinsier

Participant

October 26, 2015 at 23:16

Hello Stan,

thanks for your respons. See private content for the requested info

regards

Cinsier

Please, contact administrator
for this information.

#96185 Copied

Robert Hall

Participant

October 27, 2015 at 08:53

Hello,

Try to update WooCommerce plugin to the latest version and check this issue.
Don’t forget to make backup of the site before update.

Regards,
Robert Hall.

#96223 Copied

Jack Richardson

Support staff

October 27, 2015 at 08:55

Hello,

Please update Woocommerce plugin to the latest version and WordPress too.
After that check your site.

Best regards,
Jack Richardson.

#96226 Copied

cinsier

Participant

October 28, 2015 at 21:00

Hello,

the update of woocommerce solved this issue and pages are visible again. But, this also revealed 2 other, smaller issues.

The blocks that are made with WPbakery Visual Composer aren’t displayed as set (see homepage)
http://www.cinsier.nl/

And content on category-pages isn’t displayed porperly. See warnings;
http://www.cinsier.nl/product-categorie/handgemaakte-zilveren-ringen/

Thanks so far

regards
Cinsier

#96616 Copied

Jack Richardson

Support staff

October 29, 2015 at 08:27

Hello,

To fix warnings you need resave product category in Products > Categories > edit a category > click “Save”.

Please specify what exactly is incorrect on home page.

Best regards,
Jack Richardson.

#96654 Copied

cinsier

Participant

October 29, 2015 at 21:46

Hello,

the warnings are fixed. Thanks for that. The text-blocks on the homepage are not next to each other but under each other.Same as for some banners. I tried to fix this with saving the page aswell but that did not work.

best regards

Cinsier

#96895 Copied

Jack Richardson

Support staff

October 30, 2015 at 10:23

Hello,

We recommend you to revert back to previous version of Visual Composer plugin until we release Legenda update which is compatible with the latest VC version.

Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

#96959 Copied

cinsier

Participant

October 31, 2015 at 13:24

Hello,

is it possible that you provide me with a downloadlink to the latest supported version? Support via Wpbakery is only for direct buyers if I’m correct.

Thanks

Regards

Cinsier

#97146 Copied

Jack Richardson

Support staff

November 2, 2015 at 08:23

Hello,

We’ve sent plugin archive to your email address.
Please check it.

Best regards,
Jack Richardson.

#97204 Copied

cinsier

Participant

November 5, 2015 at 21:48

Hello,

I installed the supported version of Visual Composer but the issue isn’t solved. Somehow the colums/elements that should be next to each other are still listed vertically.

regards

Cinsier

#98070 Copied

Eva Kemp

Participant

November 6, 2015 at 17:30

Hello,

I’ve updated Design Options in Visual Composer settings.
Please clear browser cache and check home page now.

Regards,
Eva Kemp.

#98202 Copied

cinsier

Participant

November 7, 2015 at 11:37

Hello,

problem is solved. Thanks a lot!

Great support!..:-D

regards

Cinsier

#98250 Copied

Eva Kemp

Participant

November 8, 2015 at 10:20

Hello,

You’re welcome.

Regards,
Eva Kemp.

#98307 Copied
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