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  pklongori

  Participant

  June 4, 2018 at 17:04

  Hello,

  I just update the theme and woo commerce to the latest version, however upon it has cause several issues I haven’t been able to resolver

  1. Theme is not showing the color I have configure for the footer (I have flush the site catch and it remains the same). Color are kind of aqua and it’s showing it in black.

  2. The topbar is not showing anymore even though it is enable.

  3. One of the product carousel on the main page has stop working.

  Lastly, I was unable to update the plugin: WPBakery Page Builder to the 5.4.7 version.

  Please, contact administrator
  for this information.

  #194224 Copied Theme version: 4.26 WooCommerce version: 3.4.1
  5 Answers
  

  Rose Tyler

  Support staff

  June 5, 2018 at 07:44

  Hello,

  Thanks for the topic.
  1. Could you, please, provide us with temporary wp-admin access so we can take a closer look?
  2. Theme Options > General > Header Settings > Top bar text color > Dark.
  3. Provide us with FTP access.
  Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #194239 Copied
  

  pklongori

  Participant

  June 6, 2018 at 04:45

  Hello,

  The issue with the top bar color and footer have been resolved. I had to erase the color selected and add it again.

  However there is still the issue of:

  3. One of the product carousel on the main page has stop working.

  4. Unable to update the plugin: WPBakery Page Builder to the 5.4.7 version.

  I have wp access.

  Please, contact administrator
  for this information.

  #194363 Copied Theme version: 4.26 WooCommerce version: 3.4.2
  

  Rose Tyler

  Support staff

  June 6, 2018 at 09:14

  Hello,

  3. You use latest theme version but the version of XStore Core plugin is old. Go to Appearance > Install Plugins > 8theme Core > click update.
  If after the update the problem won’t be solved, we need FTP access to check the problem more deeply.
  4. I’ve updated WPBakery Page Builder.

  Regards

  #194382 Copied
  

  pklongori

  Participant

  June 7, 2018 at 21:58

  Hello,

  Thank you. It appears the issue has been resolved.

  #194556 Copied
  

  Rose Tyler

  Support staff

  June 8, 2018 at 07:35

  Hello,

  You’re welcome!

  Regards

  #194560 Copied
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