After the last update, the filters on the category page no longer work.

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: iceball
    iceball
    Participant
    September 22, 2025 at 21:30

    I don’t know what happened but today, I updated to your new theme. The filters on the left no longer work, not even going to page 2 of the same category.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 06:45

    Hello,

    Thank you for reaching out to us.

    Please apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    If this does not help, please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: iceball
    iceball
    Participant
    September 23, 2025 at 10:44

    it doesn’t work.
    I sent you the login details for the private area

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 11:04

    Hello,

    Thank you for providing the wp-admin access. However, in order to proceed further, we also require FTP access. Could you please contact your hosting provider and request the FTP credentials for us?

    Best regards,
    8Theme’s Team

    Avatar: iceball
    iceball
    Participant
    September 23, 2025 at 11:29

    sure

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 24, 2025 at 08:42

    Hello, iceball,

    Thank you for providing access. We have corrected the issue, and the necessary changes were made in the following file:

    wp-content/themes/xstore/framework/woo.php

    These changes will also be included in the next theme update.

    Best regards,
    8Theme Team

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