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After moved website from one domain/host to other domain/host server error 500

This topic has 13 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by petar

  • Avatar: petar
    petar
    Participant
    May 5, 2025 at 18:08

    Hello,
    I moved my testing website to live version. I moving like instructions – deactive / active to the new domain the theme.
    Sometimes we have problem when try open a web page – see screenshot.
    This erros is sometimes ,not all time.
    From Hosting support said that no problem and no errors with their servers, nothing write in error messages in hosting.
    They say sometimes maybe is website error misconfiguration some plugins that use more recourses and these full memory of the server .
    Any suggestion what we can check ?
    Many thanks!

    Files is visible for topic creator and
    support staff only.
    #442753 Copied Theme version: 9.4.9
    12 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 6, 2025 at 07:02

    Hello,

    Thank you for reaching out to us.

    We appreciate the detailed information you’ve provided regarding the issue after moving your website to the live domain. Based on your description and the feedback from your hosting provider, it’s possible that the issue may be related to plugin conflicts or resource limitations.

    Here are a few suggestions to help identify and resolve the problem:

    1. Enable Debug Mode:
    Please enable WordPress debug mode by adding the following lines to your wp-config.php file:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

    This will log any errors to the wp-content/debug.log file, which may help identify the source of the issue.

    2. Check Server Resources:
    Even if the hosting provider reports no issues, it’s worth checking the PHP memory limit and max execution time. We recommend setting the memory limit to at least 256M and the max execution time to 300.

    3. Plugin Conflict Test:
    Temporarily deactivate all third-party plugins except for the required ones for the theme. Then, check if the issue persists. If the problem disappears, reactivate the plugins one by one to identify the conflicting one.

    4. Updates:
    Ensure that the theme and all bundled plugins are updated to the latest versions.

    5. Browser Console & Network Tab:
    When the issue occurs, please check the browser console and network tab for any failed requests or JavaScript errors. This can provide additional clues.

    If the issue continues, please share the results of your tests and provide temporary wp-admin and FTP access via the private area of our support platform, so we can investigate further.

    Best Regards,
    8Theme’s Team

    #442770 Copied
    Avatar: petar
    petar
    Participant
    May 6, 2025 at 10:33

    Here ,
    I have lines in debug file :
    ERROR 1:
    [06-May-2025 08:22:01 UTC] PHP Notice: The function WP_Block_Patterns_Registry::register was called incorrectly. The template content must be a string. For more information, see Debugging in WordPress. (This message was added in version 5.5.0.) in /home/samident/public_html/wp-includes/functions.php on line

    ERROR 2:
    [06-May-2025 08:22:01 UTC] PHP Notice: The function _load_textdomain_just_in_time was called incorrectly. The translation loading for the domain xstore was triggered too early. This usually indicates that some code in the extension or theme is executing too early. The translations should be loaded in the init action or later. For more information, see Debugging in WordPress. (This message was added in version 6.7.0.) in /home/samident/public_html/wp-includes/functions.php on line 6121

    Can you help here ?
    Thanks!

    #442821 Copied
    Avatar: petar
    petar
    Participant
    May 6, 2025 at 10:34

    [06-May-2025 08:22:01 UTC] PHP Notice: The function _load_textdomain_just_in_time was called incorrectly. The translation loading for the domain xstore<./code> was triggered too early. This usually indicates that some code in the extension or theme is executing too early. The translations should be loaded in the init<./code> action or later. For more information, see Debugging in WordPress. (This message was added in version 6.7.0.) in /home/samident/public_html/wp-includes/functions.php on line 6121

    #442822 Copied
    Avatar: petar
    petar
    Participant
    May 6, 2025 at 10:35

    just ad “.” to don’t convert in code tag

    #442823 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 6, 2025 at 10:58

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #442828 Copied
    Avatar: petar
    petar
    Participant
    May 6, 2025 at 11:16

    I can see and other errors in debug file about Elementor and Permalink Manager Pro, but I will check them later.
    Please don’t update my pluigns, check only x-store core problem errors and X-store plugins . The most repeating errors are these in my last messages. Debug file is there wp-content

    I asked Chagpt and added a code in a file theme-child /functions like this ,but I think still have the problem ?

    add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’, 1001 );

    function theme_enqueue_styles() {

    if (function_exists(‘etheme_child_styles’)){

    etheme_child_styles();

    }

    }

    // Корекция: Зареждане на преводи за плъгини и теми по правилния начин (init)
    add_action(‘init’, function () {
    // Превод за Permalink Manager
    if (function_exists(‘load_plugin_textdomain’)) {
    load_plugin_textdomain(‘permalink-manager’, false, WP_LANG_DIR . ‘/plugins/’);
    }

    // Превод за Elementor Pro
    load_textdomain(‘elementor-pro’, WP_LANG_DIR . ‘/plugins/elementor-pro-‘ . get_locale() . ‘.mo’);

    // Превод за тема XStore
    load_theme_textdomain(‘xstore’, get_template_directory() . ‘/languages’);
    });

    // Корекция: Прескачане на невалидни block pattern-и (XStore най-вероятно)
    add_filter(‘register_block_pattern’, function ($pattern, $name) {
    if (!is_string($pattern[‘content’])) {
    error_log(“❌ Block pattern ‘$name’ е невалиден (не е string) и беше пропуснат.”);
    return false;
    }
    return $pattern;
    }, 10, 2);

    Many thanks

    Please contact administrator
    for this information.
    #442829 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 6, 2025 at 12:05

    Hello, petar

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #442833 Copied
    Avatar: petar
    petar
    Participant
    May 6, 2025 at 20:45

    Thanks, waiting for answer.

    #443211 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 7, 2025 at 11:38

    Hello, Petar,

    We hope this message finds you well.

    We have noticed that you are currently using theme version 9.4.9, while the latest available version is 9.4.11. We kindly recommend updating to the latest version, as your reported issue may have already been addressed in recent updates.

    Additionally, after updating the theme, please ensure that all the latest patches are installed, as some of them include important fixes related to the Text Domain issue.

    We would also like to bring to your attention that the FTP access credentials provided appear to be invalid. We are receiving the following error message: “Connection timed out after 20 seconds of inactivity.”

    Should you require any assistance with the update or FTP access, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #443444 Copied
    Avatar: petar
    petar
    Participant
    May 7, 2025 at 14:53

    I sent you before that is data:

    I can log in with this details tested

    Please contact administrator
    for this information.
    #443457 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 8, 2025 at 09:33

    Hello, petar,

    Thank you for providing the access details.

    We have updated your theme and plugin, and also applied the necessary changes to resolve the issues. These adjustments should eliminate the errors you were experiencing. Please check and confirm if everything is working correctly on your end.

    Additionally, please note that these changes will be included in the next official update.

    Best regards,
    8Theme Team

    #443515 Copied
    Avatar: petar
    petar
    Participant
    May 23, 2025 at 09:06

    Thanks for the support! My topic “After moved website from one domain/host to other domain/host server error 500” has been successfully resolved.

    #445234 Copied
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