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After Installing Recommended Plugins – Getting Forbidden Error

This topic has 7 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

newprodigy

Participant

June 25, 2016 at 23:52

Hi, the installation process was going fine until somewhere around the activation of the required plugins and then suddenly I lost access to the site. I get a “Forbidden” error – “You don’t have permission to access /demo1/wp-admin/ on this server.” But of course I do, and wp-config.php is all good.

Site: http://dentist.org/demo1/wp-admin/

Any troubleshooting suggestions?

Thanks,
Robb.

#131100 Copied Theme version: 2.7 WooCommerce version: 2.6.1

6 Answers

newprodigy

Participant

June 26, 2016 at 21:56

Hi, I have an update to this issue. The problem seems to be related to Revo Slider. Each time I activate Revolution Slider the site becomes inaccessible (Forbidden, no permission). I’ve done 2 clean installs now with the same result.

What do you think might be happening here?

Thanks,
Robb.

#131118 Copied

duduibira

Participant

June 26, 2016 at 22:22

faq page also is not working just like the demo.

this is the demo faq page: https://www.8theme.com/demo/royal/5074-2/

this is my imported faq page: http://boardcamp.com.br/cincobras/faq

it does NOT have a background on the top row… and if i add a background to teh row, it does not have the parallax background effect that the demo has (background does not move, just the text)

Please, contact administrator
for this information.

#131119 Copied Theme version: 2.7

Jack Richardson

Support staff

June 27, 2016 at 10:03

Hello @duduibira,

As I see your FAQ page is shown fine now.
Have you resolved the issue?

Best regards,
Jack Richardson.

#131170 Copied

Jack Richardson

Support staff

June 27, 2016 at 10:04

Hello @newprodigy,

Ask your hosting provider support to increase memory_limit value and try to activate plugin then.

Best regards,
Jack Richardson.

#131171 Copied

newprodigy

Participant

June 29, 2016 at 19:41

Hi Jack,

The memory_limit is already set to 256MB, well above the recommended value. I suppose I can try higher.

#131772 Copied

Eva Kemp

Support staff

June 30, 2016 at 08:03

Hello @newprodigy,

Please provide us with FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#131816 Copied
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