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Advanced Sticky Header settings for alternate Header

This topic has 6 replies, 3 voices, and was last updated 1 days, 21 hours ago ago by Jack Richardson

gdd

Participant

May 27, 2025 at 23:37

Hi….

I’m trying to set different sticky header content for an alternate header in the Header Builder. I select the alternate header, and I can edit the advanced sticky header settings but it won’t let me save it. Is this feature customizable for the alternate headers in the Multiple Header section? Or does this only work for the main header settings?

Thanks!

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5 Answers

Alex Carter

Support staff

May 28, 2025 at 07:05

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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gdd

Participant

May 30, 2025 at 17:47

Here’s what you need. Video is only good for I think 3 days so hopefully you see this before it expires.

In the recording, the page you are previewing is currently following the custom header “Landing Pages”. It’s using the correct content for the Main Header section for that page. When I remove Menu from the sticky for this header, I click several times on “Save” and it does nothing. It will finally save when I go back to the main menu. But it will not save the custom sticky header contents.

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support staff only.

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Alex Carter

Support staff

May 31, 2025 at 07:28

Hello,

We appreciate your prompt response.

1/ What access can we use for this popup – https://prnt.sc/uewW6FclFdKb ?

2/ Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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gdd

Participant

June 2, 2025 at 16:26

Sorry about that. I forgot about the popup login. I shut off the external password lock. See private area for FTP access

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

June 3, 2025 at 12:45

Dear @gdd,

Thank you for reaching out.

We would like to inform you that the Advanced Header Sticky feature currently does not support multiple header conditions. As a result, it is not possible to create multiple advanced headers, since only one can be applied across all pages.

If you wish to implement different headers and corresponding sticky headers, we recommend using the XStore Builders feature. You can find a helpful video tutorial here:
https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/

This tool allows you to combine various layout settings from the basic header with custom content for sticky headers, offering greater flexibility in design.

In the meantime, we will review the current plugin behavior to prevent the incorrect display of multiple headers.

Thank you for your understanding.

Best regards,
The 8Theme Team

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