Adding to cart doesn’t work as expected.

This topic has 8 replies, 2 voices, and was last updated 2 years ago ago by Olga Barlow

  • Avatar: Daumantas_Nazarenko
    Daumantas Nazarenko
    Participant
    February 3, 2022 at 21:47

    Hello,

    I have replicated the problem in this screen record here:
    https://monosnap.com/file/nvNaJTDZ5ig8xlm4RoTSNeNB3iws86

    You can see me trying to add to cart the translated product, however, after selecting product variations and clicking add to cart, I get redirected to default language of the product and product is not added to cart.

    Do you have any recommendations?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 4, 2022 at 17:43

    Hello,

    Could you, please, go to Appearance > Themes > enable Storefront theme and test the same. Do you have the mentioned issue with the default theme?

    Regards

    Avatar: Daumantas_Nazarenko
    Daumantas Nazarenko
    Participant
    February 7, 2022 at 08:34

    I have tried to replicate it on Storefront theme and the problem disappeared, meaning there has to be a problem with Xstore theme.

    I have also tried to remove all additional php code I have added on Xstore’s functions.php file to test maybe the problem could be with it, but the problem remained too.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 7, 2022 at 18:39

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Daumantas_Nazarenko
    Daumantas Nazarenko
    Participant
    February 8, 2022 at 15:47

    Here it is. Please do not edit anything.
    If you need, I can make a duplicate of the website.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 20:20

    Hello,

    Keep this option enabled https://prnt.sc/26rbmye Check the add to cart now.

    Regards

    Avatar: Daumantas_Nazarenko
    Daumantas Nazarenko
    Participant
    February 10, 2022 at 12:06

    Hi,

    Well now the translated products are not opening at all:
    https://monosnap.com/file/nCI1Gp5c9ink0nuV44qZHPyMxk0aV8

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2022 at 14:09

    Hello,

    I have tested your site and did not face any error on the single product https://recordit.co/CFRgIDkhpQ
    Do you get any errors in the server error logs once you get the blank product page? Did you test the product from another browser or PC?

    Regards

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