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Adding SIngle Image visual composer keeps loading

This topic has 12 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

groenlic

Participant

November 5, 2015 at 13:30

Hi,

I’m encountering a problem with the visual composer. When i try to add a single image via visual composer, after selecting the image and saving, the visual composer keeps loading in the left corner. So I cannot add single images at this moment.

I red in the support that it’s a known issue, but maybe you have a solution for this.

Hope te hear from you

Best regards,

Hans

#97972 Copied Theme version: 2.9 WooCommerce version: 2.4.8

11 Answers

Eva Kemp

Participant

November 5, 2015 at 14:05

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#97979 Copied

groenlic

Participant

November 5, 2015 at 14:16

Hi,

See attached the info.

Best regards
Hans

Please, contact administrator
for this information.

#97983 Copied

Robert Hall

Participant

November 5, 2015 at 14:52

Hello,

Please provide us with correct link to admin panel.

Regards,
Robert Hall.

#97985 Copied

groenlic

Participant

November 5, 2015 at 14:58

See link in private.

Hans

Please, contact administrator
for this information.

#97987 Copied

Jack Richardson

Support staff

November 5, 2015 at 15:37

Hello,

Unfortunately we can’t access to wp-admin login form with the link you provided, there is the “not_found” error message. Please check the wp-admin link and provide us with the correct one. Thank you.

Best regards,
Jack Richardson.

#97991 Copied

groenlic

Participant

November 5, 2015 at 15:43

Hi,

Here again the information. Should work now..

Hans

Please, contact administrator
for this information.

#97992 Copied

Robert Hall

Participant

November 5, 2015 at 16:07

Hello,

You’re using old plugins versions. Please update and check this issue.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#97994 Copied

groenlic

Participant

November 5, 2015 at 16:45

Hi,

I’ve updated the plugins so now the new version of visual composer is running. Unfortunately the bug is still there.

I found a topic at your forum about same issue
https://www.8theme.com/topic/visual-composer-single-image-not-savingretaining-link/

and your solution at the end:
‘I’ve updated vc.php file.’

Maybe you can fix that for me?

Best regards
Hans

#98003 Copied

Eva Kemp

Participant

November 5, 2015 at 16:59

Hello,

I’ve reuploaded vc.php file.
Please try to add Single Image element now.

Regards,
Eva Kemp.

#98008 Copied

groenlic

Participant

November 5, 2015 at 19:24

Perfect, it’s working!

Thank you for the support.

Regards,
Hans

#98043 Copied

Eva Kemp

Participant

November 5, 2015 at 20:33

Hello,

You’re welcome.

Regards,
Eva Kemp.

#98054 Copied
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The issue related to '‘Adding SIngle Image visual composer keeps loading’' has been successfully resolved, and the topic is now closed for further responses

Adding SIngle Image visual composer keeps loading

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