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Topic: adding parralax failed

Paycheck85

Participant

September 8, 2016 8:57 am

When i try to change the background of textblock into parralax it already says that it has a background while its not. I cant delete the image or add new one..
https://gyazo.com/db14fe7de1de5f3dab5c23905411adca

thanks.

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Robert Hall

Support staff

September 8, 2016 9:21 am

Hello,

I’ve checked it and added a new image successfully. See screenshot: http://prntscr.com/cfivzh

Regards,
Robert Hall

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Paycheck85

Participant

September 8, 2016 12:09 pm

Thats great but with other images i have the same problem. i checked with several browsers. Can you please solve this issue?
https://gyazo.com/82ec761d676987819546dbb81a09f3c1

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Eva Kemp

Support staff

September 8, 2016 1:16 pm

Hello,

Are you getting any errors when trying to change an image?
We don’t have such issue on our side.
Are you using frontend or backend VC editor? Try to use backend editor and clear browser cache before. Don’t forget to update the page after making changes.

Regards,
Eva Kemp.

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Paycheck85

Participant

September 8, 2016 2:21 pm

I get an error when i try to change the image in the front editor.

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Jack Richardson

Support staff

September 8, 2016 2:39 pm

Hello,

What error are you getting?
Please show a screenshot.
Also try to change image in backend editor.

Best regards,
Jack Richardson.

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Paycheck85

Participant

September 8, 2016 2:49 pm

This error,
https://gyazo.com/db14fe7de1de5f3dab5c23905411adca

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Jack Richardson

Support staff

September 8, 2016 4:07 pm

Hello,

I checked frontend editor and didn’t see image error:
http://storage4.static.itmages.com/i/16/0908/h_1473347183_6576566_2c5e8ba6ab.png

What page exactly are you checking?
Try to clear browser cache and check again.

Best regards,
Jack Richardson.

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