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Adding new product turns to blank page - by MOMO

This topic has 18 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

MOMO

Participant

February 9, 2015 at 21:13

Hello,

Not sure if this is a theme issue or Woocommerce, but when I try to add a new product it turns to a blank white page.

Thanks

#40714 Copied

17 Answers

Robert Hall

Support staff

February 9, 2015 at 21:15

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#40715 Copied

MOMO

Participant

February 10, 2015 at 19:40

Hi Robert, please see below

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 10, 2015 at 20:48

Hello,

Sorry, but we can’t access wp-admin panel as the credentials are incorrect.
Could you please reset a password?
Also please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#40999 Copied

MOMO

Participant

February 10, 2015 at 21:51

Please see below, I just logged out..

Please, contact administrator
for this information.

#41009 Copied

Eva Kemp

Support staff

February 10, 2015 at 22:55

Hello,

Sorry, but we still can’t log in.
Please reset the password to something without special symbols and provide us with FTP login details.

Thank you.
Regards,
Eva Kemp.

#41025 Copied

MOMO

Participant

February 10, 2015 at 23:26

Hi,

I have reset the password, see below.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 10, 2015 at 23:45

Hello,

Could you please provide us with FTP credentials as well?

Thank you.
Regards,
Eva Kemp.

#41044 Copied

MOMO

Participant

February 10, 2015 at 23:57

Hi, I don’t use FTP, only have access through my cPanel

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Eva Kemp

Support staff

February 11, 2015 at 00:42

Hello,

Then please create FTP user for us to be able to check errors to find what is causing blank page issue.

Thank you.
Regards,
Eva Kemp.

#41050 Copied

MOMO

Participant

February 11, 2015 at 20:35

See below..

Please, contact administrator
for this information.

#41281 Copied

Eva Kemp

Support staff

February 11, 2015 at 21:53

Hello,

Please give us access to public_html directory as the current FTP account leads to empty directory.

Thank you.
Regards,
Eva Kemp.

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MOMO

Participant

February 12, 2015 at 21:13

This should be working, now

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 12, 2015 at 23:15

Hello,

Please ask your host to increase value for post_max_size function to 20M and check wp-admin panel after that.

Thank you.
Regards,
Eva Kemp.

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MOMO

Participant

February 14, 2015 at 10:47

Thanks, has been done. But issue is still not solved.

It’s stil impossible to add new products!

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Robert Hall

Support staff

February 14, 2015 at 10:50

Hello,

You’re using old theme and plugins versions. Please update.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

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MOMO

Participant

February 17, 2015 at 20:57

I don’t understand, what causes the problem? Theme and plugin are not that old. Where can I find new version of Royal theme?

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Eva Kemp

Support staff

February 18, 2015 at 01:12

Hello,

You can download the theme archive on the site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Thank you.
Regards,
Eva Kemp.

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