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Adding main product image http error – product page doesn't load fully

This topic has 2 replies, 2 voices, and was last updated 5 years ago ago by Olga Barlow

Matt Sayle

Participant

April 4, 2019 at 16:23

This doesn’t happen all of the time, but MOST of the time.

When I add the main product image using products > add new, I receive an unexplained http error and the image doesn’t upload.

These are very large images, usually around 9,000 pixels x 9,000 pixels and are around 4MB. However, I’m on a dedicated server and this is the only website on my Cpanel.

Also, on a few pages which I will place in the private content area – when I view the product page – only half of the page loads. When this happens, the search site feature doesn’t work.

Please, contact administrator
for this information.

#212007 Copied Theme version: 4.5.3 WooCommerce version: 3.5.7

1 Answer

Olga Barlow

Support staff

April 4, 2019 at 16:42

Hello,

This is a very large image. Zoom script does not work with such large images and causes issue. Either disable zoom and use lightbox option http://prntscr.com/n7i3zh or upload smaller images (3000px at least).

Regards

#212011 Copied
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