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Adding logo to new header template breaks site

This topic has 4 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Malcolm
    Malcolm
    Participant
    July 11, 2024 at 11:18

    Hi
    New to XStore so still finding my way around

    I have imported a demo design – all well there

    I then went to add a new header template which imported OK

    However, when I add the site logo, the site no longer displays front-end – just gives a http error 500

    Created header templates in other themes with no problem so I am hoping it is just something I have done/not doing that is giving the problem

    Please advise
    Malcolm

    #404201 Copied Theme version: 9.3.14
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 11, 2024 at 12:06

    Hello, @Malcolm,

    Thank you so much for purchasing our theme and contacting our support center.

    To address this effectively, we kindly request your assistance in contacting your hosting provider to discuss increasing the WordPress Memory Limit to 256MB.

    For detailed guidance on how to proceed with this adjustment, please refer to the following link: [Increase the WordPress Memory Limit](https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246).

    We appreciate your prompt attention to this matter and look forward to your cooperation in resolving these critical issues. Should you require any further information or assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    #404216 Copied
    Avatar: Malcolm
    Malcolm
    Participant
    July 11, 2024 at 13:02

    Hi Tony

    Thanks for the speedy response

    I have updated the wp-config file and everything is now showing again

    Please mark the ticket as complete

    regards
    Malcolm

    #404240 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 11, 2024 at 13:02

    Dear Malcolm,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #404241 Copied

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