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Added to cart popup although product is out of stock

This topic has 10 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Robert Hall

Royalty

Participant

August 10, 2016 at 19:51

Hello,
if a product is out of stock, the add to cart button is grayed out. If I click on it anyway, there is a popup that says that this article is out of stock (I guess this comes from woocommerce). Ok, if I close this window there comes the theme’s popup that says that the item was successfully added to the cart. If I go then to the cart page, it says that the product could not be added because it is out of stock. Is this a bug? Could you please tell me how to fix it?
Please find a link to a out of stock product on my testpage in private content.

Many thanks in advance!

Please, contact administrator
for this information.

#136313 Copied

9 Answers

Robert Hall

Participant

August 11, 2016 at 08:38

Hello,

If you check our demo theme with ‘out of stock’ product you’ll see there is no ‘add to cart’ button.
http://preview.themeforest.net/item/royal-multipurpose-wordpress-theme/full_screen_preview/8611976?_ga=1.174503205.681062579.1435240635

What theme version you’re using? Should be the latest 2.7.2 version. If no please update and check issue.

Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Regards,
Robert Hall

#136345 Copied

Royalty

Participant

August 11, 2016 at 08:58

I use latest version of everything. All plugins and theme. I reuploaded the whole themefolder. Maybe the problem only exists for variable products. Woocommerce came up with the greyed out add to cart button just recently. Could you please check with a variable product?
Many thanks!

#136351 Copied

Robert Hall

Participant

August 11, 2016 at 09:20

Seems there is a bug with variable products.
We’ve sent a request to our developers and they will fix it in the next theme update.

Also you can disable the Ajax “Add To Cart” option in Theme Options->Single Product Page.

Regards,
Robert Hall

#136356 Copied

Royalty

Participant

August 11, 2016 at 09:49

Ok thank you! Looking forward for the fix!

#136360 Copied

Robert Hall

Participant

August 11, 2016 at 10:34

You’re welcome!

Regards,
Robert Hall

#136365 Copied

Royalty

Participant

August 25, 2016 at 16:24

The changelog of verison 2.7.3 says that this is fixed, but I just updated and the bug is still there :/

#137832 Copied

Eva Kemp

Participant

August 25, 2016 at 19:09

Hello,

Try to delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package.

Regards,
Eva Kemp.

#137843 Copied

Royalty

Participant

August 25, 2016 at 20:44

Forget it, I made a little mistake – it works 🙂

#137851 Copied

Robert Hall

Participant

August 26, 2016 at 07:18

Hello,

We’re glad to hear that issue was solved.
If you have any questions feel free to contact us.

Regards,
Robert Hall

#137874 Copied
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Added to cart popup although product is out of stock

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