Add Tracking number to order completed email

This topic has 6 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    January 30, 2024 at 19:10

    Hi there. Iam using the Plugin of Aftership to track the orders i send. I have also in my website a page where customers can see the status of their order. But i would like to add the tracking number and the link to that website page on the email of order completed. Is that possible?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2024 at 09:35

    Hello, @Telmo Baldaia,

    Thank you for contacting us and for using XStore.

    The default functionality for tracking orders is provided by WooCommerce. Also, you are using a third-party plugin Aftership plugin on your site.

    If you wish to customize this feature, we recommend that you seek assistance from the Aftership plugin support team.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    January 31, 2024 at 13:00

    Thank you for your answer, but what functionality are you talking about?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2024 at 13:04

    Hello, @Telmo Baldaia,

    Thank you for your response

    We would like to draw your attention to our previous discussion regarding the following webpage: https://xstore.8theme.com/elementor/demos/niche-market02/track-order/

    Should you require any further information or assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    Avatar: Telmo Baldaia
    Telmo Baldaia
    Participant
    January 31, 2024 at 13:16

    Thank you again for your response. But where can I configure it on the backend? Is it possible to send an email with the tracking number and a link to that page? Does it as the functionality to work with carriers?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 1, 2024 at 06:10

    Hello, @Telmo Baldaia,

    Thank you for your response.

    1/ In WooCommerce, the “Track Order” functionality allows customers to monitor the status and location of their orders from the moment they are placed until they are delivered.

    1) Order Placement: When a customer places an order on your WooCommerce website, the order details are stored in the database. Each order is assigned a unique order ID.

    2) Order Status Updates: WooCommerce provides several default order statuses such as “Pending,” “Processing,” “Completed,” “On-Hold,” “Cancelled,” and “Refunded.” As the order progresses through various stages, the status is updated accordingly. For example, the status changes from “Pending” to “Processing” when the order is being prepared for shipping.

    3) Customer Account Access: To enable customers to track their orders, you can create a “My Account” page where they can log in and view their order history. Within their account, customers should be able to see the current status of their orders, along with relevant details such as the order date, shipping information, and tracking numbers.

    B) Order Tracking Form: Track your order page lets a user see the status of an order by entering their order details. This page is built using [woocommerce_order_tracking] shortcode; https://ibb.co/gJrGR44 -which is available with WooCommerce. please read these articles for more details:
    https://woocommerce.com/document/managing-orders/

    C) The functionality for tracking orders is provided by WooCommerce. If you wish to customize this feature, we recommend that you seek assistance from the WooCommerce plugin support team. You can reach them through the following link: https://wordpress.org/support/plugin/woocommerce/

    2/ & 3/ In WooCommerce, the “Track Order” functionality is not a built-in features, but it can be achieved through various methods, including third party-plugins and custom development. The exact capabilities depend on the solution you choose.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

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