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Topic: Add to Cart/Checkout Popup Does Not Work

lr123

Participant

November 4, 2015 12:52 am

Hi,

The Ajax option is ON in single product page settings, however when I add an item to cart, on a single product page, it just says “Item has been added to your cart” with the view cart button. It used to have the actual popup, which is what I want, but now it doesn’t exist. Please let me know how to fix this…

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Stan Russell

Participant

November 4, 2015 8:55 am

Hello lr123,

please provide us with link to your site.

Regards,
Stan Russell.

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lr123

Participant

November 4, 2015 7:51 pm

Hey,

Here it is, but I would like to remove the link after it is resolved please…

http://www.livingrational.com/

Let me know if you find the issue…

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Eva Kemp

Support staff

November 4, 2015 8:08 pm

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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lr123

Participant

November 4, 2015 8:17 pm

See private info, I made you an author level user.

Content is visible for topic creator and
support staff only.

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lr123

Participant

November 4, 2015 8:30 pm

You guys just somehow took the whole site down. Please fix immediately. This is not acceptable.

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lr123

Participant

November 4, 2015 8:32 pm

Hello? The site is still down. What is going on. I need a call immediately 717 333 3152.

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lr123

Participant

November 4, 2015 8:37 pm

Actually it could be down because of an SSL installation. Not really sure.

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Eva Kemp

Support staff

November 5, 2015 9:51 am

Hello,

We didn’t make any changes to your site.
As I see now it’s active.

Please give us full permissions to view all settings in wp-admin panel.

Regards,
Eva Kemp.

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GetNatalie

Participant

November 29, 2015 11:56 pm

I am having the same issue. Also the cart widget’s don’t update after you add or remove a product unless to click on another page. It adds to the little number but when you hover over the cart it says “No products in cart”. shoptailspin.com/shop

Please see admin details below

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 30, 2015 4:46 pm

Hello @getnatalie,

As I see Cart widget is working properly:
http://storage7.static.itmages.com/i/15/1130/h_1448898363_3351375_f655abd4e4.png

Try to clear browser cache and check again.

Best regards,
Jack Richardson.

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GetNatalie

Participant

December 1, 2015 12:23 am

Yes I figured out Cloudflare was causing that conflict. Do you have any idea why that would be? I had to disable cloudflare.

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Stan Russell

Participant

December 1, 2015 8:22 am

Hello GetNatalie,

unfortunately Cloudflare is not officially supported by our theme so we can not guarantee its work with Royal theme. Sorry for inconvenience.

Regards,
Stan Russell.

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