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Add to Cart/Checkout Popup Does Not Work

This topic has 13 replies, 5 voices, and was last updated 8 years, 4 months ago ago by Stan Russell

lr123

Participant

November 4, 2015 at 00:52

Hi,

The Ajax option is ON in single product page settings, however when I add an item to cart, on a single product page, it just says “Item has been added to your cart” with the view cart button. It used to have the actual popup, which is what I want, but now it doesn’t exist. Please let me know how to fix this…

#97658 Copied

12 Answers

Stan Russell

Participant

November 4, 2015 at 08:55

Hello lr123,

please provide us with link to your site.

Regards,
Stan Russell.

#97672 Copied

lr123

Participant

November 4, 2015 at 19:51

Hey,

Here it is, but I would like to remove the link after it is resolved please…

http://www.livingrational.com/

Let me know if you find the issue…

#97861 Copied

Eva Kemp

Support staff

November 4, 2015 at 20:08

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#97867 Copied

lr123

Participant

November 4, 2015 at 20:17

See private info, I made you an author level user.

Please, contact administrator
for this information.

#97872 Copied

lr123

Participant

November 4, 2015 at 20:30

You guys just somehow took the whole site down. Please fix immediately. This is not acceptable.

#97874 Copied

lr123

Participant

November 4, 2015 at 20:32

Hello? The site is still down. What is going on. I need a call immediately 717 333 3152.

#97875 Copied

lr123

Participant

November 4, 2015 at 20:37

Actually it could be down because of an SSL installation. Not really sure.

#97876 Copied

Eva Kemp

Support staff

November 5, 2015 at 09:51

Hello,

We didn’t make any changes to your site.
As I see now it’s active.

Please give us full permissions to view all settings in wp-admin panel.

Regards,
Eva Kemp.

#97925 Copied

GetNatalie

Participant

November 29, 2015 at 23:56

I am having the same issue. Also the cart widget’s don’t update after you add or remove a product unless to click on another page. It adds to the little number but when you hover over the cart it says “No products in cart”. shoptailspin.com/shop

Please see admin details below

Please, contact administrator
for this information.

#101857 Copied

Jack Richardson

Support staff

November 30, 2015 at 16:46

Hello @GetNatalie,

As I see Cart widget is working properly:
http://storage7.static.itmages.com/i/15/1130/h_1448898363_3351375_f655abd4e4.png

Try to clear browser cache and check again.

Best regards,
Jack Richardson.

#101970 Copied

GetNatalie

Participant

December 1, 2015 at 00:23

Yes I figured out Cloudflare was causing that conflict. Do you have any idea why that would be? I had to disable cloudflare.

#102058 Copied

Stan Russell

Participant

December 1, 2015 at 08:22

Hello GetNatalie,

unfortunately Cloudflare is not officially supported by our theme so we can not guarantee its work with Royal theme. Sorry for inconvenience.

Regards,
Stan Russell.

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