Add to cart off canvas desktop and mobile

This topic has 7 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by eslam77

  • Avatar: eslam77
    eslam77
    Participant
    March 12, 2023 at 09:07

    hello when i use to add to cart on desktop and mobile after press add to cart the cart open from left side from both device now only added to cart without open after the update so whats wrong ?

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2023 at 16:15

    Hello, Eslam77,

    Thank you for contacting us and for using XStore.

    Please check if “Off-Canves” is selected in “Product Added Notification Type” in Theme options > WooCommerce > Shop > Shop page Layout.
    After that try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Kind Regards,
    8theme team

    Avatar: eslam77
    eslam77
    Participant
    March 12, 2023 at 18:53

    i have disable all plugins and cache plugin and still same issue add to cart canvas not working so i have use now the popup for add to cart

    Avatar: eslam77
    eslam77
    Participant
    March 12, 2023 at 18:53

    it was working without any issues before update to 9.0.5

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 07:05

    Hello, Eslam77

    Thank you for the response.

    Provide temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 07:47

    Hello, Eslam77,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: eslam77
    eslam77
    Participant
    March 14, 2023 at 00:33

    it was a cache problem and its solved thanks so much for your help

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