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Add to cart breaking with ninja forms - by Kat Jones

This topic has 5 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

Kat Jones

Participant

November 11, 2015 at 12:50

Hi,

When you add a product to the cart the pop up box just hangs with the loading animation. It does not redirect the the checkout or say that the product has been added via the pop-up.

I’m currently running Ninja Forms plugin for woocommerce and I think this may be causing a problem.
Have you had anybody else with the same problem? Or any idea what might be causing the add to cart function to hang?

here is a product with a ninja form: http://fortibuy.co.uk/product/fortigate-30d

Thank you for any help you can give.

Please, contact administrator
for this information.

#98848 Copied Theme version: 2.5 WooCommerce version: 4.3.1

4 Answers

Kat Jones

Participant

November 11, 2015 at 13:05

Just to update on this.

I have tested the ninja forms plugin with the default wordpress 2015 theme and it works.

So there is a compatibility issue with the woopress theme.

Do you have extra functionality running with your theme checkout that may be causing the issue?
Is there anything I can deactivate and test?

#98851 Copied

Eva Kemp

Support staff

November 11, 2015 at 14:35

Hello,

I’ve checked “Add to Cart” button and it’s working fine:
http://storage6.static.itmages.com/i/15/1111/h_1447248851_5880830_87e54bca23.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#98861 Copied

Kat Jones

Participant

November 17, 2015 at 10:55

That’s because I’ve disabled the ninja forms plugin that was causing the issue.

The plugin is not compatible with your theme.

#99843 Copied

Eva Kemp

Support staff

November 17, 2015 at 16:09

Hello,

Please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme. We can’t test all plugins as you know there is huge amount of them.

Thank you for understanding.

Regards,
Eva Kemp.

#99897 Copied
Tagged: add to cart, breaking, ninja forms, themes, woocommerce, wordpress
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