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Add to Cart block not showing in site, only in backend

This topic has 24 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

JohnyB

Participant

October 27, 2025 at 18:53

Hello, I can’t see the add-to-cart block in product page. It is showing only in edit mode

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23 Answers

Jack Richardson

Support staff

October 28, 2025 at 07:06

Hello @JohnyB,

Could you please check whether your website is loading correctly? We are currently unable to verify the issue due to an ERR_HTTP2_PROTOCOL_ERROR. Also, regarding your request, we suggest you to check if you didn’t active the Catalog mode for all customers in Theme Options -> WooCommerce section.

Best regards,
The 8Theme Team

#458100 Copied

JohnyB

Participant

October 28, 2025 at 12:55

Hello, because we migrated the domain it gave an error. Currently the site has been transferred to the domain gb7shop.bg

#458141 Copied

Jack Richardson

Support staff

October 28, 2025 at 13:39

Hello @JohnyB,

Thank you for providing the details. As we previously mentioned, we can now confirm that the Catalog Mode was enabled for all users: https://prnt.sc/Ip0wZ5OgvDpn. We have now disabled this option, so the “Add to Cart” button should be visible. Please check and let us know if everything is working correctly.

Best regards,
Jack Richardson
8Theme Team

#458148 Copied

JohnyB

Participant

October 28, 2025 at 14:25

Now it’s as it should be, thank you very much!
I have another question. After I made all the products that have color variations and in the given product there should be dots with the colors that can be selected. I don’t understand why it doesn’t show them, but when they appear below a given product with variations comes out as it should. I will attach two pictures.

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support staff only.

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Jack Richardson

Support staff

October 28, 2025 at 14:44

Hello @JohnyB,

While our developers were investigating the issue, it appears that the access credentials to your website were modified, which caused us to be logged out. Could you please provide the correct access details to your website and refrain from making any further changes until we complete our work?

Best regards,
The 8Theme Team

#458155 Copied

JohnyB

Participant

October 28, 2025 at 14:46

What data do you need exactly? The domain the site is pointing to is gb7shop.bg

#458156 Copied

Jack Richardson

Support staff

October 28, 2025 at 15:19

Hello @JohnyB,

The previously provided wp-admin access credentials no longer allow us to log in. We kindly ask you to provide the correct login details.

Best regards,
The 8Theme Team

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JohnyB

Participant

October 28, 2025 at 15:21

Sorry, this is new log in

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Jack Richardson

Support staff

October 28, 2025 at 16:23

Hello @JohnyB,

Please check it now. The issue has been resolved by removing and re-adding the “Add to Cart” widget in the Single Product editor. It appears that the caching system caused the content to display incorrectly if it was not re-saved after the Catalog Mode modifications.

Best regards,
Jack Richardson
8Theme Team

#458177 Copied

JohnyB

Participant

October 28, 2025 at 16:29

Actually, I sent the wrong pictures. They come out as a sub menu, and I want them to come out with dots in the colors like in the other picture

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support staff only.

#458179 Copied

Jack Richardson

Support staff

October 28, 2025 at 16:33

Hello @JohnyB,

We are sorry, but we do not fully understand your request. It also appears that the screenshots you provided are not related to this topic and should be attached to a different one. Please submit separate topics for different questions. If the main issue in this topic has been resolved, kindly mark it as solved.

Best regards,
The 8Theme Team

#458183 Copied

JohnyB

Participant

October 28, 2025 at 16:37

After I made all the products that have color variations and in the given product there should be dots with the colors that can be selected. I don’t understand why it doesn’t show them, but when they appear below a given product with variations comes out as it should. I will attach two pictures.
They come out as a sub menu, and I want them to come out with dots in the colors like in the other picture

Files is visible for topic creator and
support staff only.

#458185 Copied

JohnyB

Participant

October 28, 2025 at 16:39

In photo 1, when you are in the given product, they should not have a drop-down menu, but should have a dot in the color as shown in photo 2. I don’t know why it doesn’t work this way in the product.

#458186 Copied

Jack Richardson

Support staff

October 28, 2025 at 16:55

Hello @JohnyB

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#458191 Copied

JohnyB

Participant

October 28, 2025 at 18:20

Ok

Please contact administrator
for this information.

#458202 Copied

Jack Richardson

Support staff

October 28, 2025 at 19:20

Hello @JohnyB
Please, check the private content.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#458205 Copied

JohnyB

Participant

October 28, 2025 at 20:56

Sorry, my mistake. It concerns the domain gb7shop.bg

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for this information.

#458211 Copied

JohnyB

Participant

October 28, 2025 at 20:59

See private

Please contact administrator
for this information.

#458212 Copied

Jack Richardson

Support staff

October 29, 2025 at 07:29

Hello @JohnyB,

Thank you for providing the details. Please share any private information only in the designated private area, which is visible exclusively to support managers. Sharing access details in a public area may allow others to view and connect to your FTP, potentially making unauthorized modifications.

We will review the issue you reported and inform you once we have identified possible solutions.

Best regards,
Jack Richardson
The 8Theme Team

#458226 Copied

Jack Richardson

Support staff

October 29, 2025 at 08:23

Hello @JohnyB,

During our inspection, we found that your swatch attributes were created using non-Latin characters (see: https://prnt.sc/2mKUIVoMMyuQ, https://prnt.sc/01Emo0EVL7Uo). When we created a test attribute using Latin characters as required (see: https://prnt.sc/TQKgHhHDvQ_n) and applied it to a test product, the swatches displayed correctly (see: https://prnt.sc/4cyicAMhoEiZ).

Please recreate your attributes using Latin characters and assign them to your products. We recommend creating one test attribute first and checking the frontend to confirm that it displays properly.

Best regards,
Jack Richardson
8Theme Team

#458229 Copied

JohnyB

Participant

October 29, 2025 at 13:48

Great, I’ll make the corrections now. Thank you very much for your help!

#458256 Copied

JohnyB

Participant

October 29, 2025 at 13:48

Thanks for the support! My topic “Add to Cart block not showing in site, only in backend” has been successfully resolved.

#458257 Copied

Tony Rodriguez

Support staff

October 29, 2025 at 13:48

Dear JohnyB,

It’s great having you in the WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

📝 Leave your quick feedback — it only takes a minute, but it means a lot to us.

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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The issue related to '‘Add to Cart block not showing in site, only in backend’' has been successfully resolved, and the topic is now closed for further responses

Add to Cart block not showing in site, only in backend

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