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Add To Card Button Stuck - by shoparah - on WordPress WooCommerce support

This topic has 16 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

shoparah

Participant

March 24, 2015 at 23:16

Hi

When trying to click on the add to cart button from the product page itself, the loader gets stuck.

http://shop.lux-eyewear.com/product/carrera-27s-black-crystal-gray-polarized/

Can you please fix or provide me with info on why it’s doing this.

Thank you.

#52138 Copied

15 Answers

shoparah

Participant

March 25, 2015 at 02:11

I’ve tried doing the following steps I saw in other posts but still not working:

“Please navigate to Theme options > Single product page and disable Ajax “Add To Cart”

This problem is caused by Wishlist plugin. Please update Wishlist plugin to latest version.
You can download it here: https://www.8theme.com/download-plugins/
After that please delete file wishlist.php from /legenda/woocommerce and check ajax ‘Add to cart’ work. I believe you have my credentials”

I believe you have my credentials.

Also, I am not able to clear cache as I get the following error:

Fatal error: Call to undefined function get_supercache_dir() in /home4/arahmati/public_html/shop/wp-content/plugins/wp-super-cache/wp-cache.php on line 399

#52148 Copied Theme version: 2.5 WooCommerce version: 2.2.11

Brian Johnson

Member

March 25, 2015 at 09:37

Hello

Sorry. I was unable to pass security and check the issue. You may see my ip in private content.

With best regards
Brian Johnson

Please, contact administrator
for this information.

#52177 Copied

Eva Kemp

Support staff

March 25, 2015 at 09:43

Hello,

You need update the theme to the latest version as well as Woocommerce plugin.
Before updating remove the folder “woocommerce” in wp-content/themes/legenda directory.

Thank you.
Regards,
Eva Kemp.

#52180 Copied

shoparah

Participant

March 25, 2015 at 15:54

Eva,

Remember I do not want to update to woo commerce 2.3 as I reverted back to the latest version of 2.2 because of the coupon issue.

It was not doing this before at some point when I had a certain version of the theme and a certain version of woocommerce.

Can you please advice further without updating to woo commerce 2.3.

#52308 Copied

shoparah

Participant

March 25, 2015 at 15:58

Brian,

I don’t see anything in private contents.

#52314 Copied

Brian Johnson

Member

March 25, 2015 at 16:17

Hello

Please check your email.

With best regards
Brian Johnson

#52324 Copied

Eva Kemp

Support staff

March 25, 2015 at 16:18

Hello,

You can try to use older version of Wishlist plugin.
We’ve sent 1.1.7 version to your email address. Please check.
You can downgrade the plugin via FTP, extract the archive and upload plugin folder to wp-content/plugins directory.

Thank you.
Regards,
Eva Kemp.

#52325 Copied

shoparah

Participant

March 25, 2015 at 16:23

Thanks for the info can you please do this for me I’ve provided my credentials in private content? And I’ve already backed up before.

Thank you.

Please, contact administrator
for this information.

#52326 Copied

shoparah

Participant

March 25, 2015 at 17:49

I went ahead and downgraded to 1.1.7 through FTP however the same problem still persists it just gets stuck when clicking add to cart. Please I need immediate assistance as I’m losing any potential sales due to this issue.

#52356 Copied

Brian Johnson

Member

March 25, 2015 at 18:03

Please check 3-d party plugins (try to disable part of them). Do i have the possibility to pass security?

With best regards
Brian Johnson

#52364 Copied

shoparah

Participant

March 25, 2015 at 18:18

Yes Brian you can. I just double checked it seems like add to cart is working now, but adding to wishlist is no longer there?

Thank you.

#52369 Copied

shoparah

Participant

March 25, 2015 at 18:28

I forgot to activate wishlist plugin it’s now working after activating it sorry for confusion. So add to cart and wishlist are functioning properly now 🙂

The delete cache isn’t working as it gives me the fatal error.

Thanks.

#52372 Copied

Robert Hall

Support staff

March 25, 2015 at 18:45

Hello,

Sorry, but we don’t provide support for third party plugin (like a cache plugin). Try to use some another.

Regards,
Robert Hall.

#52375 Copied

shoparah

Participant

March 25, 2015 at 19:26

Delete cache working properly now as well.

Thank you team.

#52390 Copied

Eva Kemp

Support staff

March 25, 2015 at 19:38

Hello,

You’re welcome.

Regards,
Eva Kemp.

#52393 Copied
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