• 

  movileanu

  Participant

  February 29, 2016 at 13:18

  Hello 8team,

  On the website http://www.home-creators.ro i have a big error

  When i add a product to basket the basket icon preview shows the product added but when i go to my basket list i get an empty basket.

  I really alpreciate your advice

  Thank you

  #115310 Copied
  6 Answers
  

  Robert Hall

  Participant

  February 29, 2016 at 13:28

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall

  #115313 Copied
  

  movileanu

  Participant

  February 29, 2016 at 13:30

  Here is the credentials

  Please, contact administrator
  for this information.

  #115314 Copied Theme version: Last
  

  Robert Hall

  Participant

  February 29, 2016 at 13:48

  Hello,

  You’re using old theme version. Please update the theme and check this issue.
  Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

  Here is video tutorial how to update theme.
  https://www.youtube.com/watch?v=KdWESIIPU1k
  (it’s for Legenda theme but the process is the same).

  Regards,
  Robert Hall

  #115319 Copied
  

  movileanu

  Participant

  February 29, 2016 at 15:43

  Hello,

  i ve updated the theme, but stil the ad to basked ist strange.

  When i add 2 it showes for 1 minute 1 and then 2. It s still malfunctioning.

  Can you please check?

  P.S. Did you place a test order?

  Thank you with the email test@test.com?

  #115427 Copied
  

  movileanu

  Participant

  February 29, 2016 at 16:18

  On the PS i meant: Did you place a test order with test@test.com?

  #115465 Copied
  

  Robert Hall

  Participant

  February 29, 2016 at 18:05

  Please try to disable third-party plugins one by one and check it, one of them caused issue.

  On the PS i meant: Did you place a test order with test@test.com?

  No.

  Regards,
  Robert Hall

  #115505 Copied
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