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Active Filter problem - by python1564 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

  • Avatar: python1564
    python1564
    Participant
    April 2, 2015 at 04:24

    I have several demo products in my shop, and I have attributes set up for some of them. I also have the active filter widget in the shop sidebar, but the active filters only show up if I select a gender from the dropdown. It does not show up if any of the other filters are selected.

    #54087 Copied
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    April 2, 2015 at 09:31

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #54127 Copied
    Avatar: python1564
    python1564
    Participant
    April 3, 2015 at 02:36

    Here’s the access info

    Please, contact administrator
    for this information.
    #54413 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    April 3, 2015 at 08:33

    Hello,

    We also need FTP access.If you don’t know it please ask your host to provide you with FTP host, FTP login and password.

    Thank you.
    Regards,
    Eva Kemp.

    #54454 Copied
    Avatar: python1564
    python1564
    Participant
    April 6, 2015 at 01:51

    Sorry, here it is:

    Please, contact administrator
    for this information.
    #54777 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    April 6, 2015 at 11:27

    Hello,

    I’ve disabled Ajax Filter in Theme Options > Shop and Active Filter is working now.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    #54830 Copied
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