Account Page Creating Accout not Working

This topic has 2 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Phillip
    Phillip
    Participant
    October 28, 2020 at 12:22

    Hello, i have a question, when i making a test order in woocommerce tab in Customer Tab it create the customer and in orders creating the order as well.
    I tested today the Account Page, i tried to create a new account., after i press the “Sign up” button i see the loading bar run but nothing happen, i dont get email for the account created also there is no any record in wordpress users, or in woocommerce customers. Could you please advise me how can i correct this issue?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2020 at 15:20

    Hello,

    We checked your site using the default Storefront WooCommerce theme and faced the same issue https://gyazo.com/5f876aeef04cf565d6c915739c1b5a41
    So, our theme is not the reason of the registration problem. Contact WooCommerce support to get help with this https://wordpress.org/support/plugin/woocommerce/
    We are able to help only if the problem caused by our theme.

    Regards

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