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Accessibility and translation issues. - by Eleni

This topic has 8 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Eleni

Participant

May 15, 2022 at 23:23

Hi
1. we have an eshop that must pass WAVE validator for accessibility guidelines for a european program.
We have fix all other issues, but there is only 1 left that we need your help:
Please check at the link: https://giftsartshop.com/

2. Another thing is we cannot translate the wishlist, cart, log in/ out words on the header
and
If we activate the top bar messages on the header, we cannot find how to translate the messages and the same with the message on the bottom of the cart

Thank you

#323952 Copied Theme version: 8.1.3 WooCommerce version: 6.3.1

7 Answers

Rose Tyler

Support staff

May 16, 2022 at 10:28

Hello,

1/ Please provide a screenshot and temporary wp-admin access.
2/ Check translation of XStore Core plugin and texts in Theme options > Header builder > Cart / Wishlist / Account / Promo text.

Regards

#323978 Copied

Eleni

Participant

May 16, 2022 at 22:31

In English language there are 4 errors:

https://www.awesomescreenshot.com/image/27245270?key=7da72dde2772505f31688ddf960896c0

In Greek version there are 4 errors (the 4th here is a contrast error):
https://www.awesomescreenshot.com/image/27245408?key=546a0835e116a9c333dba574bb162299

It is important to me because I use the Xstore theme in 3 eshops and need to pass the accessibility tests

Thank you in advance

Please contact administrator
for this information.

#324041 Copied

Olga Barlow

Support staff

May 17, 2022 at 11:54

Hello,

These errors https://prnt.sc/aIbQFtyGStVZ are related to the YITH Compare plugin because these buttons are the compare plugin buttons. We can do nothing with that. Contact YITH Compare plugin support and ask if they could help you https://wordpress.org/support/plugin/yith-woocommerce-compare/

EN version has the same 3 errors of the YITH Compare plugin and also 1 error from the One Click Accessibility plugin https://prnt.sc/C9fNlqAZxCvZ
So, also contact plugin author support.

We are able to help only with the errors that come from our theme elements or code. We can’ fix errors related to the third-party plugins.

Regards

#324060 Copied

Eleni

Participant

July 27, 2022 at 11:14

Hi,
The eshop is multilingual, and I’m having some translation issues as well as a WooCommerce issue.
I’m providing you passwords and screenshots in private content area to investigate the issues.

Please contact administrator
for this information.

#330554 Copied

Rose Tyler

Support staff

July 27, 2022 at 13:21

Hello,

Please submit different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Have you changed wp-admin access? We can’t log in. Please check.

1/ Contact support of WPML first.
2/ Theme Options > Header builder > Multiple headers > create headers for different languages.
3/ https://prnt.sc/zjxYkRYAwZIb – there is js error in the browser console. Try to disable caching/minification and check then.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for problems.
Let us know the result
4/ Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/

Regards

#330568 Copied

Eleni

Participant

July 28, 2022 at 10:08

wp-admin acces in private content area

Thank you

Please contact administrator
for this information.

#330609 Copied

Rose Tyler

Support staff

July 28, 2022 at 12:36

Hello,

Thanks for the reply.
Have you followed our recommendations in the previous reply? What are the results and what problems are left?

Regards

#330617 Copied
Tagged: accessibility, themes, translation, woocommerce, wordpress
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