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  Rodrigo

  Participant

  February 5, 2021 10:50 am

  Hello!
  We have a Store in Facebook, but as you can see, Facebook shows the code of description elements: http://prntscr.com/ydn7ym
  It can be a problem of plugin update?

  Many thanks!!

  Theme version: 6.3.2

  #272524 copied to clipboard

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  Rose Tyler

  Support staff

  February 7, 2021 11:21 am

  Hello,

  Please describe the situation in more detail, provide URLs.

  Regards

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  Rodrigo

  Participant

  February 8, 2021 8:38 am

  Morning!
  This is the article in our website: https://pimientonegro.com/ropa-deporte-online/calcetines-ciclismo-rosas/
  This is the same article in our Facebook Store: https://www.facebook.com/commerce/products/3287280784673915/?ref=mini_shop_storefront&referral_code=mini_shop_page_shop_tab_cta

  As you can see, There is code in details area…It can be a problem of Page Builder??

  Happy Monday!!!!!

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  Olga Barlow

  Support staff

  February 9, 2021 11:56 am

  Hello,

  FB does not accept the WPBakery page page builder code that you used to create description https://prnt.sc/ytxswz Use simple HTML there if you want to show description for the FB store.

  Regards

  #273217 copied to clipboard

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  Rodrigo

  Participant

  February 10, 2021 8:59 am

  Ok Olga…many thanks!!!

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  Olga Barlow

  Support staff

  February 10, 2021 10:28 am

  Hello,

  You are welcome!

  Regards

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