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Topic: About code in Facebook Store - by Rodrigo

Rodrigo Fernandez

Participant

February 5, 2021 10:50 am

Hello!
We have a Store in Facebook, but as you can see, Facebook shows the code of description elements: http://prntscr.com/ydn7ym
It can be a problem of plugin update?

Many thanks!!
Theme version: 6.3.2

#272524 copied to clipboard

Rose Tyler

Support staff

February 7, 2021 11:21 am

Hello,

Please describe the situation in more detail, provide URLs.

Regards

#272860 copied to clipboard

Rodrigo Fernandez

Participant

February 8, 2021 8:38 am

Morning!
This is the article in our website: https://pimientonegro.com/ropa-deporte-online/calcetines-ciclismo-rosas/
This is the same article in our Facebook Store: https://www.facebook.com/commerce/products/3287280784673915/?ref=mini_shop_storefront&referral_code=mini_shop_page_shop_tab_cta

As you can see, There is code in details area…It can be a problem of Page Builder??

Happy Monday!!!!!

#272977 copied to clipboard

Olga Barlow

Support staff

February 9, 2021 11:56 am

Hello,

FB does not accept the WPBakery page page builder code that you used to create description https://prnt.sc/ytxswz Use simple HTML there if you want to show description for the FB store.

Regards

#273217 copied to clipboard

Rodrigo Fernandez

Participant

February 10, 2021 8:59 am

Ok Olga…many thanks!!!

#273378 copied to clipboard

Olga Barlow

Support staff

February 10, 2021 10:28 am

Hello,

You are welcome!

Regards

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