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Abandoned Cart Pro for WooCommerce Incompatibility

This topic has 7 replies, 3 voices, and was last updated 4 years, 10 months ago ago by The Watch Strap Co.

  • Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 1, 2020 at 14:36

    Hi there!

    Sorry for so many tickets!

    I’ve just downloaded an installed ‘Abandoned Cart Pro for WooCommerce’ (https://www.tychesoftwares.com/store/premium-plugins/woocommerce-abandoned-cart-pro/), and I’m having a similar issue, works on default theme but not XSTORE.

    Would really appreciate if this could be looked into please 🙂

    Please, contact administrator
    for this information.
    #246233 Copied Theme version: 6.3.8 WooCommerce version: 5.4.2
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2020 at 15:46

    Hello,

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
    Describe in more detail with screenshots how it works with the default theme and what exactly is incorrect when XStore is activated. Also, you can contact the support of the plugin and ask for help from their side also.

    Regards

    #246238 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 1, 2020 at 15:49

    Thank you for the reply Rose,

    So, the easiest way to check the functionality is on their own demo site, if you add a product to the basket it will give you a ‘create cart’ pop-up for customers to enter their email.

    https://demo.tychesoftwares.com/woo_ac_demo/product/test/

    When XStore is enabled it doesn’t popup at all, nothing happens 🙂

    #246240 Copied
    Avatar: John Holden
    John Holden
    Participant
    August 3, 2020 at 04:10

    Hi,

    Unfortunately, this is not an option built into the theme at the moment. We will see if this can be improved in the future.

    Regards,
    Hung PD

    #246318 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 3, 2020 at 14:29

    Thank you Hung,

    I understand, this is why we have downloaded the plugin, I mean that it seems xtheme doesn’t work with the plugin, it works when we disable the theme.

    Is there any way to fix this?

    #246367 Copied
    Avatar: John Holden
    John Holden
    Participant
    August 4, 2020 at 05:53

    Hi,

    If you need help with the additional customization, submit customization request to WPKraken team

    Regards,
    Hung PD

    #246450 Copied
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 4, 2020 at 21:21

    Thanks Hung

    #246567 Copied
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