A problem with the site regarding the home page of the site

This topic has 11 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: mouti
    mouti
    Participant
    March 4, 2022 at 16:35

    When I called the demo files, I couldn’t find the home page with the files
    Please help with this
    Thank you

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 4, 2022 at 22:31

    Hello,

    Please share a link to your correct admin dashboard, It seems you have changed your URL to admin dashboard by 3rd party plugins, You need to disable all plugins and check it again then provide us with more detail about your issue with the correct URL.

    Regards

    Avatar: mouti
    mouti
    Participant
    March 6, 2022 at 22:11

    I apologize for this mistake
    Correct login information
    Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2022 at 08:22

    Hello,

    Thanks for the reply and correct wp-admin access.
    Please describe your request/problem in more detail.

    Regards

    Avatar: mouti
    mouti
    Participant
    March 8, 2022 at 00:42

    There is a problem importing demo files for niche-market02 theme pages
    The billing section is present, but in a different way from your demo
    When importing files, the home page is not completely present and the shop page has a problem with opening and billing..

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 11:11

    Hello,

    Thanks for the reply and sorry for the delay in answering.
    As I can see, it is not our theme activated on your site and our core plugin is disabled also. Provide access to site with our theme, then we will be able to import the home page of niche-market02 demo. Same with other problems, let us know where we can check them.

    Regards

    Avatar: mouti
    mouti
    Participant
    March 9, 2022 at 05:39

    My dear friend.. the site is currently working and there are customers on the site
    In the event that the site stops, this will stop our business
    And the account that you have is a full admin account for the site
    You can activate the theme and add-ons and solve the problem from the account you have
    You have all the powers
    Thank you

    Avatar: mouti
    mouti
    Participant
    March 10, 2022 at 00:48

    Your theme has been activated and the other one is disabled
    Please work on it now as soon as possible as the sale work is stopped..
    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2022 at 09:07

    Hello,

    Without screenshots, it is a bit difficult to understand your problems.
    You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
    However, let’s try to sort it out.

    There is a problem importing demo files for niche-market02 theme pages

    – I’ve added “Home niche-market02 test” page on your site, you can edit it depending on your needs (do not forget to clear cache of WP Rocket plugin and CDN cache to be able to see changes) and set it as Homepage via Dashboard > Settings > Reading > Your homepage displays. What files do you mean? For elementor demo content import, you need to use XStudio https://prnt.sc/GjuTKuCCpV6J and import sections or contact us and we will add desired pages on your site.

    The billing section is present, but in a different way from your demo

    – sorry, but I am not sure what exactly section and on which page do you mean. Please provide URL and screenshot.

    the shop page has a problem with opening and billing..

    – at first sight, it looks fine – https://prnt.sc/rtamNQtvmQBP

    If you don’t like XStore you can get a refund – https://themeforest.net/refund_requests/new

    Regards

    Avatar: mouti
    mouti
    Participant
    March 10, 2022 at 13:32

    I love the theme very much and will not ask for my money back.. and I will rate you with 5 stars
    Greetings to you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2022 at 13:42

    Thanks. Let us know if any other assistance will be needed

    Regards

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