"A problem occurred with this web page so it was reloaded" in iphone safari

This topic has 2 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

  • Avatar: JinzCreative
    JinzCreative
    Participant
    December 15, 2015 at 12:15

    Hi,

    When we look product on Iphone, Safari, Then starting refresh all times webpage and we getting this error ( A problem occurred with this webpage so it was reloaded).

    Same issue link this two ticket number:
    *IPHONE PRODUCT PAGE CRASH*
    *MOBILE VERSION ISSUES & SLOW LOAD TIMES.*
    http://butikmarina.se/wp-content/uploads/2015/06/IMG_3107.png

    Kindly help to solve this issue.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    December 16, 2015 at 09:35

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

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