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A few problems with checkout page with visual, qty and price amount

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

Ofer

Participant

April 28, 2025 at 17:51

Hi
I seem to be having a problem with checkout

We have made several options for qty and they seem ok ish ( wish they were bigger but that’s not our main issue )

On the checkout on the 2nd step everything is twisted and the qty amount of the product and pricing does not change, adding a screenshot of how it looks on mobile , but it’s also wrong on desktop

Appreciate your help to sort this out
Thanks

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3 Answers

Luca Rossi

Support staff

April 29, 2025 at 08:51

Hello @Ofer,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

If it doesn’t help, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access and website URL, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team.

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Ofer

Participant

April 30, 2025 at 08:54

Hi thank you for your reply, i don’t recall installing any plugins but i see some were installed i presume when we installed the theme, i don’t removing any of them at this as this is a new funnel with no traffic yet, i have sent you access to the store via the private content area, would appreciate your help to sort it out

Thanks

Please contact administrator
for this information.

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Luca Rossi

Support staff

April 30, 2025 at 17:39

Dear @Ofer,

We have reviewed the checkout page on our end and everything appears to be functioning correctly. Please find the screenshots below for your reference:

– https://www.awesomescreenshot.com/image/54212899?key=9c760decd41a5e1bed8735aeba0a6d37
– https://www.awesomescreenshot.com/image/54212894?key=06e5996bce12640fc72cd140f39fc4d9

In order to assist you further, could you please provide more details on how we can reproduce the issue?

Additionally, we noticed that you are using the LiteSpeed Cache plugin. Kindly ensure that you have purged all caches before rechecking the page, as cached content may affect the display or functionality.

We look forward to your response.

Best regards,
The 8Theme Team

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