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  Two_Step

  Participant

  March 5, 2018 at 12:20

  Hi there,

  We are using the 8THEME tabs in our webshop (still in development stage). After updating WP, the theme and all plugins, the tabs are not displayed anymore. We tried to disable all plugins (except WPBakery Page Builder, WC, and the core plugin -> because these plugins were needed to see the tabs).

  Can you help us out?

  Thanks in advance.

  #187161 Copied Theme version: 4.21 WooCommerce version: 3.3.3
  9 Answers
  

  Rose Tyler

  Support staff

  March 5, 2018 at 13:10

  Hello,

  Please provide link to page with the problem and temporary wp-admin access in private Content.

  Regards

  #187165 Copied
  

  Two_Step

  Participant

  March 6, 2018 at 08:50

  You can see the problem on this page: http://kamado.twostepdev.nl/grill-guru-kamado-classic/

  The strange thing is that the tabs are working on this page: http://kamado.twostepdev.nl/saffire-kamado-large.

  I think the issue might be de amount of accessoiries within the Accessoiries tab. But it was working fine before the updates.

  Hope you can help us out.

  #187278 Copied
  

  Rose Tyler

  Support staff

  March 6, 2018 at 11:13

  Hello,

  Please provide temporary wp-admin access in Private Content, so we can take a closer look.

  Regards

  #187307 Copied
  

  Two_Step

  Participant

  March 6, 2018 at 13:11

  Here it is:

  Please, contact administrator
  for this information.

  #187326 Copied
  

  Rose Tyler

  Support staff

  March 6, 2018 at 13:19

  Hello,

  Please provide also FTP access in Private content.

  Regards

  #187331 Copied
  

  Two_Step

  Participant

  March 6, 2018 at 15:27

  FTP login:

  Please, contact administrator
  for this information.

  #187363 Copied
  

  Rose Tyler

  Support staff

  March 6, 2018 at 15:29

  Fixed.

  Regards

  #187364 Copied
  

  Two_Step

  Participant

  March 6, 2018 at 16:43

  Thank you very much!

  I am wondering if you can tell me how you fixed it?

  #187390 Copied
  

  Rose Tyler

  Support staff

  March 6, 2018 at 16:52

  You’re welcome!
  It was a bug with [8THEME] Products element. The fix also will be included in next theme update.

  Regards

  #187393 Copied
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