8theme product options - by GiovanniFabb

This topic has 7 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: GiovanniFabb
    GiovanniFabb
    Participant
    March 27, 2020 at 09:40

    Hey guys, how you doing?
    Hope you’re doing well 🙂

    Quick question: in 8theme product options i’ve attached a file.jpg (size guide) and a custom tab (product details)
    When i translate the site, from eng to ita, size guide and details disappear.

    How can i fix it?
    Thank you so much!

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2020 at 09:48

    Hello,

    We can’t access your site getting this error:
    Your access to this site has been limited
    Please give us permission to enter your site or disable the plugin that limits access.
    Also, we need temporary wp-admin access + provide URL of the mentioned product, so we can take a closer look.

    Regards

    Avatar: GiovanniFabb
    GiovanniFabb
    Participant
    March 27, 2020 at 10:04

    Can you provide me a screenshot of the limitation access?
    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2020 at 10:10

    Please see screenshots http://prntscr.com/rnor20 http://prntscr.com/rnorkj

    Regards

    Avatar: GiovanniFabb
    GiovanniFabb
    Participant
    March 27, 2020 at 10:20

    ok please, can you provide me your ip?

    I’m solving it!

    Avatar: GiovanniFabb
    GiovanniFabb
    Participant
    March 27, 2020 at 11:48

    Ok guys, don’t worry i fixed!

    Thanks 🙂

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 27, 2020 at 11:52

    Hello,

    I don’t see issues with the custom tab translation when it’s fully translated (title and content) https://gyazo.com/7bdd99fc69b3d9b039126ac307781f22 There is no option to change the image, so use some the universal image for the size guide.

    Regards

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