Hi,
it seems that the 8Theme Menu Options is not showing in menu. How can I enable that?
This topic has 8 replies, 3 voices, and was last updated 4 months, 4 weeks ago ago by Andrew Mitchell
Hi,
it seems that the 8Theme Menu Options is not showing in menu. How can I enable that?
Hello, @chrisbond,
Thank you for contacting us and for using XStore.
1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Let us know the results.
2/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:
Thank you for your cooperation and we look forward to hearing from you soon.
Best regards,
The 8Theme Team.
Hi Tony,
I tried disabling all third-party plugins that are not included with XStore, but it didn’t work.
When switching to Xstore parent theme, it worked.
So what is the solution for the child theme?
Hello, @chrisbond,
Thank you for your response.
During your investigation, You activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.
We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.
You can download new XStore child theme here: https://www.8theme.com/downloads/
We kindly recommend that you take a complete backup of your site before proceeding.
We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Hi,
We don’t have any child theme code customization, but I still removed the child theme, download a fresh copy, upload&activate it, but it still doesn’t work.
Hello, @chrisbond,
Thank you for providing access to the wp-admin panel.
We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.
To address the issue, we have enabled the **Menu Advanced Options** under **XStore > Theme Options > General/Layout**, which has resolved the problem.
For your reference, we have attached relevant images in the private content area.
Should you require any further assistance, please do not hesitate to reach out.
Best regards,
8Theme Team
Thank you Tony for the help!
Works well now!
Keep the support like this, it’s a huge plus ! My clients are all happy with Xstore!
Dear chrisbond,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
Click here to rate now: https://themeforest.net/downloads
Thank you sincerely for your ongoing support!
Best Regards,
The 8Theme Team
The issue related to '‘8Theme Menu Options not showing in menu’' has been successfully resolved, and the topic is now closed for further responses