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8Theme Dashboard Empty - by TRose8 - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

TRose8

Participant

July 31, 2018 at 02:04

Hello,
My WordPress 8Theme Dashboard is completely empty. This may have something to do with the reason why my logo and cart info has disappeared from the website. I have been experiencing a number of problems.
Can you please help me understand what I need to do to fix this?
Thank you.

#197503 Copied WooCommerce version: WordPress 4.9.7

17 Answers

Rose Tyler

Support staff

July 31, 2018 at 07:20

Hello,

Please make sure that all required plugins are activated https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and disable 3rd party plugin.
If you use child theme and did changes in files, try to activate parent theme on site.
Let us know the result.

Regards

#197507 Copied

TRose8

Participant

August 1, 2018 at 14:05

All of the required plugins listed there are activated. What 3rd party plugins do you want me to disable?
I have not adjusted any coding that could impact the child theme in the time since the problems began. A long time ago I was instructed by EightTheme support to add a few lines of code but that’s all I’ve done.

Last week Olga Barlow said this – I wonder if it’s connected:
I see some js error in console. Please, provide temporary Dashboard and FTP access to your site to find the reason of that error.

#197578 Copied Theme version: XStore Organic WooCommerce version: WordPress 4.9.7

TRose8

Participant

August 1, 2018 at 14:11

Here are a few of the other problems I am experiencing, which I explained in that conversation with Olga:

My logo, shopping cart and heart icon in the right corner are all missing from my website. I did nothing that I can imagine would cause this problem. All of my settings are as they have been for months.
Is this a theme glitch?

When I tried to update the logo on my website through the EightTheme admin section (before it went blank) I got this message after hitting save:
“There was a problem with your action. Please try again or reload the page.”

#197579 Copied Theme version: XStore Organic WooCommerce version: WordPress 4.9.7

TRose8

Participant

August 1, 2018 at 14:17

Ok! So I just went in to check and my dashboard is there again. No changes from me but I’m happy it’s there.

However, my logo, shopping cart and heart icon in the right corner are all missing from my website. I did nothing that I can imagine would cause this problem. All of my settings are as they have been for months.
Is this a theme glitch?

Last week Olga Barlow said this:
I see some js error in console. Please, provide temporary Dashboard and FTP access to your site to find the reason of that error.

All of the required plugins listed there are activated.
I have not altered code so I do not know how I could have messed up the child theme.

#197580 Copied Theme version: XStore Organic WooCommerce version: WordPress 4.9.7

Olga Barlow

Participant

August 1, 2018 at 15:22

Hello,

Yes, that can be the reason of the problem. And you did not provide access but created the new topic.

Regards

#197583 Copied

TRose8

Participant

August 2, 2018 at 14:42

I only created a new topic because someone on your end disabled replies within that thread.
See the private portion of the message for the info you need.

Please, contact administrator
for this information.

#197613 Copied Theme version: XStore Organic WooCommerce version: WordPress 4.9.7

Olga Barlow

Participant

August 2, 2018 at 14:49

Hello,

Dashboard access is limited http://prntscr.com/kduajx and we can’t check plugins that you use, switch between themes, check Theme Options. Please, change permissions for our user to allow us to check these things.

Regards

#197615 Copied

Olga Barlow

Participant

August 4, 2018 at 13:11

Hello,

We are still waiting for the reply from you about Dashboard permissions to proceed. Also, disable CloudFlare because we won’t be able to check our changes. You’ll be able to enable it again once we finish.

Regards

#197691 Copied

TRose8

Participant

August 5, 2018 at 22:37

I adjusted your status to Administrator rather than Editor. I don’t know what CloudFlare is and I don’t know where to find it to disable. Is that something you could do?
If I still am missing something, can you please explain in more detail? I’m a first time WordPress user and a developer helped me get set up initially.

#197707 Copied Theme version: XStore Organic WooCommerce version: WordPress 4.9.7

Olga Barlow

Participant

August 6, 2018 at 10:53

Hello,

What is CloudFlare you can find here https://www.cloudflare.com/
We can’t disable it because we don’t have access to your account there and our support does not manage such things. We won’t be able to help you because all the scripts are cached because of CloudFlare CDN and we don’t see changes if CDN is enabled.
Contact your developer who enabled CDN for you and ask him to disable it for some time.
Reply back once CDN is disabled.

Regards

#197717 Copied

TRose8

Participant

August 7, 2018 at 05:53

Thank you for the communication. I contacted my developer. Please do not close out this conversation. I will message you back when I hear from my developer that CloudFlare is disabled.

-Tara

#197760 Copied

Olga Barlow

Participant

August 7, 2018 at 08:36

Hello,

Yes, sure. We’ll be waiting for your reply.

Regards

#197764 Copied

TRose8

Participant

August 7, 2018 at 15:41

CloudFlare is disabled. Everything should be ready for you. Thanks!

-Tara

#197789 Copied

Olga Barlow

Participant

August 8, 2018 at 09:43

Hello,

I see that you have enabled WPBakery page builder and Elementor. Seems you tried to edit homepage that was created using WPBakery using Elementor and broke the page structure http://prntscr.com/kg36cx It caused problem with the script.

If you want to use Elementor then you need to create page content from scratch using Elementor page builder. If you want to use page created by WPBakery then don’t edit this page using Elementor, edit page using WPBakery.

Solution: create the home page from scratch using only one page builder.

Regards

#197808 Copied

TRose8

Participant

August 9, 2018 at 19:44

I’m fine creating a new homepage from scratch through Elementor without WPBakery. However, I do not believe that is the solution to the problem we have featured in this thread.

I still do not see my logo or the shopping cart and favorites buttons.

#197900 Copied

TRose8

Participant

August 9, 2018 at 20:01

I will try to figure out how to make a new home page and see if that corrects the problem> I will message you back if it doesn’t work.

#197902 Copied

Olga Barlow

Participant

August 10, 2018 at 17:07

Hello,

I see that you set the blog page as the main homepage and don’t see any problem with logo and cart.
So, create the new home page, set in Settings > Reading as the main home page and let us know if you still have the problem.

Regards

#197937 Copied
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