• 

  James Gross

  Participant

  February 25, 2018 at 16:30

  My client has a WordPress “Business Plan” site. So I don’t know how to delete this plugin and install the updated one. The 8theme Core Plugin does not appear with the other plugins.

  I tried installing the update but get this error message:

  Downloading the install package…

  Unpacking the package…

  Installing the plugin…

  Destination folder already exists. /wpcom-97043731/wp-content/plugins/et-core-plugin/

  Plugin installation failed.

  Plugin not activated. A higher version of 8theme Core is needed for this theme. Please update the plugin.

  #186232 Copied Theme version: XStoreVersion: 4.20
  2 Answers
  

  James Gross

  Participant

  February 25, 2018 at 23:30

  The support at WordPress.com was able to install the updated plugin for me. Issue resolved!

  #186239 Copied
  

  Rose Tyler

  Support staff

  February 26, 2018 at 10:49

  Hello,

  I am glad that the problem was solved.
  Feel free to ask if you have any other questions.

  Regards

  #186288 Copied
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