6 Issues for New Woocommerce Store on XStore

This topic has 8 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by SMChess

  • Avatar: SMChess
    SMChess
    Participant
    October 6, 2025 at 20:05

    Thank you in advance.

    1) Checkout page partially not functioning – I do see cart info load briefly, but then it disappears and appears to go into loading mode. I see an issue being flagged that the server config is not up to par… but the max execution time is set to 100 on the server, just not updating in wordpress.

    2) Phantom Shipping Zone? I have set one shipping zone (USA) with flat rate shipping rate in woocommerce for $5.99. There is also a free shipping option triggered for orders over $100. However, checkout page shows the $5.99 option, + “standard” shipping option for $15.64. I don’t see where that standard shipping option is coming from. Is this something from printify? Any ideas?

    3) Applepay not showing still as option? I believe this is verified and should be active. I only see “buy now” and Gpay buttons on product pages.

    4) Spacing for variations on single product page – The variation swatches and sizing options don’t look like the demo. I understand that the swatch colors may not be able to import via Printify, but I’m concerned about the spacing here. There was some limited issues importing the demo, and this looks like one of the spots where not everything was imported? Can you help here to import properly? Maybe just adjusting some margins for the size/color option buttons?

    5) Elementor footer not working sitewide? It appears that a different footer is being put into place by the theme. The footer assigned by Elementor is set to work on all pages. Right now that footer only works on homepage. Archive pages and product pages show a different footer. Please advise where this is being overridden.

    6) Image hover resolution in product listings (homepage carousels, archive page listings) – Right now the hover action is set to show the second image in the sequence… I use this for front and back of shirts. Carousels are set to use the 768 pixel image. The initial photo shown is proper size, but the second image which is shown on hover is using a 300 x 300px image. This is resulting in a blurry image being shown as the second image when hovering.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: SMChess
    SMChess
    Participant
    October 9, 2025 at 00:03

    I have been able to address the spacing in #4 by creating a new elementor product page template, imported the same design again to copy it, untoggled the vertical display option.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 9, 2025 at 14:04

    Dear @SMChess,

    1. We saw this error on your Checkout page. We suggest contacting your hosting provider to fix it, as it seems to be related to the server side: https://prnt.sc/vOs__rvp0oMQ.

    2. It could be. Could you please try to disable the Printify Shipping Method plugin and check again?

    3. The Apple Pay button will only display on iOS/MacOS devices: https://prnt.sc/jSWlV4XgLtws.

    5. Are you using CartFlows to customize the cart and checkout page? To use the global footer, please check the CartFlows plugin settings to update the footer. We suggest using Elementor to customize your checkout page (like the cart page) to avoid any conflicts.

    6. Please navigate to XStore > Theme Options > WooCommerce (Shop) > Product Images > Thumbnail Width, and change it to 1000 instead: https://prnt.sc/gvPBOXwXizaq.

    Best Regards,
    8Theme’s Team

    Avatar: SMChess
    SMChess
    Participant
    October 10, 2025 at 21:15

    Thank you! Almost done here…

    1 – resolved
    2 – resolved
    3 – resolved
    4 – resolved
    5 – Cartflows was controlling those pages. Cartflows is disabled now, so that has resolved this for those pages for now, and they are showing main elementor footer. Other pages, such as .com/about/ show a third footer. This one showing on the about page is the “Footer minimal-fashion02” static block. When I disable the block, it shows a note that it is disabled rather than allowing the regular Elementor footer to take over. I don’t see where the page is being told to reference this static block instead of the Elementor footer block. Please tell me where that is referenced, or let me know a different way to resolve this, thanks.
    6 – Resolved

    Thank you again for taking the time on this one.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 11, 2025 at 06:14

    Hello @SMChess,

    Kindly update your global footer and modify the specified conditions as shown here: https://prnt.sc/2s_IDSw69dMX.

    You can make the changes at the following link: [removed]

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: SMChess
    SMChess
    Participant
    October 11, 2025 at 09:23

    Can you please remove the URL for this website from the public forum.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 13, 2025 at 07:16

    Sorry @SMChess!

    The URL has been removed per you request.

    Best Regards,
    8Theme’s Team

    Avatar: SMChess
    SMChess
    Participant
    October 14, 2025 at 15:52

    Thanks for the support! My topic “6 Issues for New Woocommerce Store on XStore” has been successfully resolved.

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