500 Error and the home page looks like a tab view

This topic has 10 replies, 3 voices, and was last updated 1 month, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 19, 2026 at 08:25

    Hi Team, 500 Error and the home page looks like a tab view. I tried restoring the backup, and it is the same. Now I received a notification via email stating the Xstore core has a problem. Pls Advise

    I am not able to edit or save my site page with Elementor anymore.

    Below is the error

    Howdy! WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, XStore Core. First, visit your website (https://clickit.ky/) and check for any visible issues. Next, visit the page where the error was caught (https://clickit.ky/wp-admin/post.php?post=6956&action=elementor) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further. https://clickit.ky/wp-login.php?action=enter_recovery_mode&rm_token=IiUXBZxl9NkNXhFyv5gKq7&rm_key=cLxpVfSyDcl96FMrxF1SU7 To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.9.4 Active theme: xstore-child (version 1.0) Current plugin: XStore Core (version 5.7) PHP version 8.3.26 Error Details ============= An error of type E_ERROR was caused in line 3268 of the file /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-carousel.php. Error message: Uncaught TypeError: explode(): Argument #2 ($string) must be of type string, WP_Error given in /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-carousel.php:3268 Stack trace: #0 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-carousel.php(3268): explode() #1 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-carousel.php(2736): ETC\App\Controllers\Elementor\General\Product_Carousel->get_product_categories() #2 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-carousel.php(2303): ETC\App\Controllers\Elementor\General\Product_Carousel->get_content_product() #3 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2374): ETC\App\Controllers\Elementor\General\Product_Carousel->render() #4 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(636): Elementor\Controls_Stack->render_by_mode() #5 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(757): Elementor\Widget_Base->render_content() #6 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/element-base.php(629): Elementor\Widget_Base->get_raw_data() #7 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/element-base.php(629): Elementor\Element_Base->get_raw_data() #8 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/base/document.php(1105): Elementor\Element_Base->get_raw_data() #9 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/base/document.php(738): Elementor\Core\Base\Document->get_elements_raw_data() #10 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(1071): Elementor\Core\Base\Document->get_initial_config() #11 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/editor/loader/common/editor-common-scripts-settings.php(40): Elementor\Controls_Stack->get_config() #12 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(170): Elementor\Core\Editor\Loader\Common\Editor_Common_Scripts_Settings::get() #13 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/editor/editor.php(355): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->enqueue_scripts() #14 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->enqueue_scripts() #15 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #16 /home/u247733542/domains/clickit.ky/public_html/wp-includes/plugin.php(522): WP_Hook->do_action() #17 /home/u247733542/domains/clickit.ky/public_html/wp-includes/script-loader.php(2311): do_action() #18 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(341): wp_enqueue_scripts() #19 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #20 /home/u247733542/domains/clickit.ky/public_html/wp-includes/plugin.php(522): WP_Hook->do_action() #21 /home/u247733542/domains/clickit.ky/public_html/wp-includes/general-template.php(3197): do_action() #22 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(35): wp_head() #23 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(220): include(‘/home/u24773354…’) #24 /home/u247733542/domains/clickit.ky/public_html/wp-content/plugins/elementor/core/editor/editor.php(160): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->print_root_template() #25 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->init() #26 /home/u247733542/domains/clickit.ky/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #27 /home/u247733542/domains/clickit.ky/public_html/wp-includes/plugin.php(522): WP_Hook->do_action() #28 /home/u247733542/domains/clickit.ky/public_html/wp-admin/admin.php(424): do_action() #29 /home/u247733542/domains/clickit.ky/public_html/wp-admin/post.php(12): require_once(‘/home/u24773354…’) #30 {main} thrown

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    9 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 19, 2026 at 10:32

    Hi,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 19, 2026 at 14:48

    Hi Ayan, thank you for your quick response. I need an email ID to give you access to Hostinger and worpress.

    Files is visible for topic creator and
    support staff only.
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 19, 2026 at 17:29

    Hello,

    Private Content

    Yours Sincerely,
    8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 19, 2026 at 18:03

    Hi Team, I have provided you with access to WordPress and Hostinger

    Please contact administrator
    for this information.
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 20, 2026 at 09:56

    Hi,

    Could you please assign the Administrator role to the user account you created for us in the WordPress Dashboard? At the moment, we are unable to edit pages and perform other necessary actions.

    Your Home page is currently displayed correctly. Could you please advise us on how we can reproduce or view the issue?

    Regarding FTP access, we require the following details to connect via FileZilla: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. Please contact your hosting provider to obtain this information.

    Kind regards,
    The 8Theme Team

    Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 20, 2026 at 14:07

    Hi Team, I have given admin access to the user for the site and the FTP user access. I am unsure how to recreate this issue page again. But something I noticed is that product categories on the home page and the filter by Product categories in the Shop page are all duplicated now…

    Please contact administrator
    for this information.
    Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 20, 2026 at 21:54

    Hi Team, I cross-checked the site, and it looks like everything is ok now. The issue has been resolved. Thank you for your support in the matter. Much Appreciated.

    Avatar: Eslyn Dsouza
    Eslyn Dsouza
    Participant
    March 20, 2026 at 21:54

    Thanks for the support! My topic “500 Error and the home page looks like a tab view” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 20, 2026 at 21:54

    Dear Eslyn Dsouza,

    We really appreciate your time and engagement within the WordPress & WooCommerce community

    Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

    Your input makes a real difference.

    Topic closed.
    The 8Theme Team

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The issue related to '‘500 Error and the home page looks like a tab view’' has been successfully resolved, and the topic is now closed for further responses

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