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404 error - by jeremy - on WordPress WooCommerce support

This topic has 22 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

jeremy

Participant

February 21, 2016 at 19:59

Hello,

I have this 404 error:
http://127.0.0.1/royal/wp-content/uploads/2014/07/banner_background.jpg?id=18603
Failed to load resource: net::ERR_CONNECTION_REFUSED

How can I fix that?

Thank you.

#114096 Copied

21 Answers

Stan Russell

Participant

February 22, 2016 at 09:17

Hello tlgv,

unfortunately we are not able to see this image. Please re-upload it.

Regards,
Stan Russell.

#114127 Copied

jeremy

Participant

February 22, 2016 at 09:29

Hello,

I don’t have this image… This image is from the theme, I don’t have created an image called banner_background.jpg

Do you have this image?

Thank you.

#114131 Copied

Eva Kemp

Participant

February 22, 2016 at 13:23

Hello,

Please upload your site to any web host and provide us with WP admin credentials.
Also show a page where you’re getting that error.

Regards,
Eva Kemp.

#114189 Copied

jeremy

Participant

February 22, 2016 at 14:02

Hello,

What do you mean by “upload your site to any web host”?
I found this error in my chrome inspector console, I don’t have a page.

Thank you.

#114198 Copied

Jack Richardson

Support staff

February 22, 2016 at 14:44

Hello,

You showed us the link http://127.0.0.1/royal/wp-content/uploads/2014/07/banner_background.jpg?id=18603

127.0.0.1 – is a localhost address. Did you activate a server on your own PC?
We need to check your site. Provide us with correct url and WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#114215 Copied

jeremy

Participant

February 22, 2016 at 15:50

Hello,

Ok that’s the problem, I didn’t activate my website on my own PC… My website is only on my online web host.

#114232 Copied

Eva Kemp

Participant

February 22, 2016 at 16:11

Hello,

Could you please provide us with your site url and WP Dashboard credentials?

Regards,
Eva Kemp.

#114243 Copied

jeremy

Participant

February 22, 2016 at 16:27

Hello,

Please find:

Please, contact administrator
for this information.

#114248 Copied

Jack Richardson

Support staff

February 22, 2016 at 18:22

Hello,

Please provide us with FTP credentials.

Best regards,
Jack Richardson.

#114278 Copied

jeremy

Participant

February 22, 2016 at 18:31

Hello,

Please, contact administrator
for this information.

#114280 Copied

Eva Kemp

Participant

February 23, 2016 at 09:17

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#114348 Copied

jeremy

Participant

February 23, 2016 at 09:27

Hello, please try:

Please, contact administrator
for this information.

#114351 Copied

Eva Kemp

Participant

February 23, 2016 at 10:19

Hello,

Unfortunately there is still the error “Login authentication failed”.
Are you able to log in with those login details?
Please check them or provide us with access to your hosting control panel.

Regards,
Eva Kemp.

#114363 Copied

jeremy

Participant

February 23, 2016 at 19:20

Sorry, this one works:

Please, contact administrator
for this information.

#114472 Copied

Jack Richardson

Support staff

February 24, 2016 at 10:02

Hello,

I’ve switched home page editor view to classic mode and removed incorrect links from source code. Please clear browser cache and check the site now.

Best regards,
Jack Richardson.

#114545 Copied

jeremy

Participant

February 24, 2016 at 17:19

Hello,

Thank you, the error is deledted. Now I have this message in my inspector console:
Failed to clear temp storage: It was determined that certain files are unsafe for access within a Web application, or that too many calls are being made on file resources. SecurityError

What does it mean? Could you help me?

Thank you.

#114639 Copied

Eva Kemp

Participant

February 24, 2016 at 18:03

Hello,

I’ve checked your site and don’t see any errors in console:
http://storage5.static.itmages.com/i/16/0224/h_1456333297_3188251_4f1241d468.png

Please show a screenshot where you see it.

Regards,
Eva Kemp.

#114646 Copied

jeremy

Participant

February 24, 2016 at 18:55

Hello,

Please find:

Is it an important issue or not?

Thank you.

Please, contact administrator
for this information.

#114660 Copied

Eva Kemp

Participant

February 25, 2016 at 08:45

Hello,

You can ignore that notice.
It’s related to Chrome browser. Please read the last comment here:
http://stackoverflow.com/questions/31358446/failed-to-clear-temp-storage

Regards,
Eva Kemp.

#114747 Copied

jeremy

Participant

February 25, 2016 at 09:46

Ok thank you,

Regards.

#114766 Copied

Eva Kemp

Participant

February 25, 2016 at 09:56

Hello,

You’re welcome.

Regards,
Eva Kemp.

#114769 Copied
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The issue related to '‘404 error’' has been successfully resolved, and the topic is now closed for further responses

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