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403 Forbidden - by arastrelli - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

arastrelli

Participant

January 29, 2015 at 21:49

Hello,
when I try to save anything on Theme Options, I see a blank page that says Forbidden You do not have permission to access this document.
I have no problems instead to save post, pages, blogs, …

Please, contact administrator
for this information.

#38308 Copied

5 Answers

Eva Kemp

Support staff

January 29, 2015 at 22:03

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#38311 Copied

arastrelli

Participant

January 30, 2015 at 09:01

To you FTP credentials.
Thank you

Please, contact administrator
for this information.

#38360 Copied

Eva Kemp

Support staff

January 30, 2015 at 12:35

Hello,

I’ve found this error in error_log file in your FTP account:
ModSecurity: Access denied with code 403 (phase 2). Pattern match "(?:< ?script|< ?(?:i?frame ?src|a ?href) ?= ?(?:ogg|gopher|zlib|(ht|f)tps?)\\\\:/|(?:alert|document\\\\.write) ?\\\\(|(?:<|< ?/) ?(?:(?:java|vb)script|applet|activex|chrome)|< ?/?i?frame|\\\\% ?env)" at ARGS:option_tree[google_code]. [file "/etc/httpd/conf/modsecurity.d/rules/tortix/modsec/10_asl_rules.conf"] [line "1108"] [id "340148"] [rev "148"] [msg "Atomicorp.com WAF Rules: Potential Cross Site Scripting Attack"] [data "<script"] [severity "CRITICAL"] [hostname "lillij.it"] [uri "/wordpress/wp-admin/options.php"] [unique_id "VMs9qVQTq9EAAxJw7g0AAAAm"]

This is related to server configuration at your host.
Please contact them concerning this issue.

Thank you.
Regards,
Eva Kemp.

#38395 Copied

arastrelli

Participant

January 30, 2015 at 16:02

the problem is in the google analytics code…

#38449 Copied

Eva Kemp

Support staff

January 30, 2015 at 16:28

Hello,

Is your issue resolved now?

Thank you.
Regards,
Eva Kemp.

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