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2 images of product when zoomed in - by toolbox

This topic has 4 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

  • Avatar: toolbox
    toolbox
    Participant
    February 26, 2016 at 07:27

    Hello,

    When a user clicks to zoom in on one of our products, 2 images are shown, one underneath the other, and it is a little bit distracting. See the screenshot here. Is there any way for us to eliminate the layer on the bottom? We have disabled all plugins to determine that this is an issue with the theme. We are not using any zoom plugins, such as YITH WooCommerce Zoom Magnifier. Thanks!

    Please, contact administrator
    for this information.
    #114972 Copied Theme version: 2.11 WooCommerce version: 2.5.2
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 26, 2016 at 08:15

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    #114974 Copied
    Avatar: toolbox
    toolbox
    Participant
    February 26, 2016 at 18:06

    Hi Jack, please see the provided FTP credentials in the private content area. Thanks!

    Please, contact administrator
    for this information.
    #115095 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 27, 2016 at 10:25

    Hello,

    I’ve reuploaded theme files and enabled “Enable Lightbox for Product Images” option in Theme Options > Single Product Page.
    Please clear browser cache and check single product page now.

    Best regards,
    Jack Richardson.

    #115154 Copied
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