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2.9.2 Update - by aahmadi3 - on WordPress WooCommerce support

This topic has 21 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

aahmadi3

Participant

November 21, 2015 at 01:23

Hello,
Is it safe to update to version 2.9.2? Also is it compatible with the most current version of WooCommerce 2.4.10? If not is version 2.9 compatible with WooCommerce 2.4.7?
Please advise before we make the update.
Thank you.
Ali

#100607 Copied Theme version: 2.9 WooCommerce version: 2.4.7

20 Answers

Eva Kemp

Participant

November 21, 2015 at 18:00

Hello,

Yes, you can update the theme and Woocommerce plugin.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#100677 Copied

aahmadi3

Participant

November 23, 2015 at 18:38

Hi Eva,
I have updated everything and now my site is not opening up on mobile devices.
Please advise asap as we are down now!
Thanks.
Ali

#100930 Copied

aahmadi3

Participant

November 23, 2015 at 19:53

Hi Eva,
I managed to fix the phone issue, it was cached.
BUT now I am noticing that Visual Composer Version 4.8.1 is not working with the Theme 2.9.2.
For example I am not able to add an image from my media library to a section.
Please advise.
Thanks.
Ali

#100940 Copied

Eva Kemp

Participant

November 23, 2015 at 20:19

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#100947 Copied

aahmadi3

Participant

November 25, 2015 at 06:08

Please see private content.
Thanks.

Please, contact administrator
for this information.

#101201 Copied

Eva Kemp

Participant

November 25, 2015 at 09:08

Hello,

Please give us FTP credentials as well.

Thank you.

Regards,
Eva Kemp.

#101232 Copied

aahmadi3

Participant

November 25, 2015 at 17:31

Eva, I am not able to get FTP access until after the Holidays. Our IT guy is out of the country. I need this fixed prior to that. You have access to all the files through the wordpress login.
Please either fix the issue or provide a download link link to the old visual composer that was working with the theme.
Thanks.
Ali

#101331 Copied

Eva Kemp

Participant

November 25, 2015 at 19:47

Hello,

I wanted to increase memory_limit value in wp-config.php file http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP (it’s not available via WP Dashboard).
If you have access to it try to increase it.

Thank you.

Regards,
Eva Kemp.

#101359 Copied

aahmadi3

Participant

November 25, 2015 at 20:16

Hi Eva,
I can do that, what should I bump it up to?
Thanks.
Ali

#101377 Copied

Jack Richardson

Support staff

November 26, 2015 at 08:20

Hello,

Set memory_limit value to 128M.

Thank you.

Best regards,
Jack Richardson.

#101406 Copied

aahmadi3

Participant

November 26, 2015 at 18:27

Hi Eva,
I am in the root folder for all of my websites. Can you give me some more direction on this? I don’t see a HP-Config file, only WP-Config. Also do I have to drop in a line of code or just change a number?
Thanks.
Ali

#101527 Copied

Eva Kemp

Participant

November 26, 2015 at 20:02

Hello,

In the previous post I told you to edit the file wp-config.php in the root folder of your site.
If you already have such code define( 'WP_MEMORY_LIMIT', '96M' ); written in there, then just change the number, if there is no such line, then add the whole code.

Regards,
Eva Kemp.

#101529 Copied

aahmadi3

Participant

November 30, 2015 at 18:19

Hi Eva,
I added this code into the WP-Config file and still no fix…

define( ‘WP_MEMORY_LIMIT’, ‘128M’ );

Please advise.
Thanks.
Ali

#101997 Copied

Eva Kemp

Participant

November 30, 2015 at 19:37

Hello,

Please check if the issue persists with default WordPress theme (Twenty Fifteen).
Also provide us with FTP credentials and update Revolution Slider plugin.

Regards,
Eva Kemp.

#102012 Copied

aahmadi3

Participant

December 1, 2015 at 20:52

Hi Eva,
Provided is FTP access to my root folder.
I have updated the rev slider but its still not working.
Please advise as we can not make any changes via visual composer to our entire site…
Thanks.
Ali

Please, contact administrator
for this information.

#102247 Copied

Eva Kemp

Participant

December 1, 2015 at 21:05

Hello,

Did you check if the issue persists with default WordPress theme (Twenty Fifteen).
Please do this.
Let us know the result.

Thank you.

Regards,
Eva Kemp.

#102256 Copied

aahmadi3

Participant

December 1, 2015 at 21:07

Hi Eva,
I do not have the default theme. I also don’t know how to revert to this w/o taking my site down…
I really need your help with this.
Thanks.
Ali

#102257 Copied

Eva Kemp

Participant

December 2, 2015 at 09:42

Hello,

I’ve activated Twenty Fifteen theme in Appearance > Themes and checked Visual Composer editor. The same problem with images persists with this theme too.
So it’s not related to our theme, but to the plugin.

I’ve reuploaded files for Visual Composer plugin and now the problem is fixed.
Clear browser cache and check Visual Composer editor.

Regards,
Eva Kemp.

#102314 Copied

aahmadi3

Participant

December 2, 2015 at 18:09

Hi Eva,
Thank you very much for the fix.
Happy Holidays!
Ali

#102399 Copied

Eva Kemp

Participant

December 2, 2015 at 18:18

Hello,

You’re welcome.

Regards,
Eva Kemp.

#102404 Copied
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