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Не загружаются демо-данные и страницы

This topic has 10 replies, 2 voices, and was last updated 5 years, 3 months ago ago by allbear

allbear

Participant

August 26, 2020 at 10:46

Изначально есть 2 страницы – Контакты и Политика конфидециальности.
При установке Вашей темы и дочерней Electron1 ни одной страницы не добавляется, хотя при импорте пишет, что все загрузилось успешно.

#249362 Copied Theme version: 7

9 Answers

Rose Tyler

Support staff

August 26, 2020 at 11:21

Hello,

Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Watch this video – https://youtu.be/UAlAkvoilfk
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can assist you with the demo content installation. Do you want to install WPBakery Page Builder or Elementor version?

Regards

#249372 Copied

allbear

Participant

August 26, 2020 at 11:49

Согласно видео и устанавливал. Только вот страницы не загрузились. Попробовал выбрать другой демо, там тоже загрузка получилась частичной. Затем заново загрузил нужную, пошли уже задвоения.
Я устанавливал WPBakery Page Builder.
По доступу временному – могу предоставить, что сделать и куда отправить данные?

#249375 Copied

Rose Tyler

Support staff

August 26, 2020 at 12:16

You can import pages manually (Tools > Import > WordPress > upload pages.xml file). Download XStore import files archive from this page – https://www.8theme.com/downloads/ – https://prnt.sc/u65iel

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

Regards

#249380 Copied

allbear

Participant

August 26, 2020 at 12:30

Сделал импорт вручную, написал, что страницы уже существуют. Но по факту они с ошибками.

Please contact administrator
for this information.

#249387 Copied

Rose Tyler

Support staff

August 26, 2020 at 12:39

Please provide URL of your site.

Regards

#249393 Copied

Rose Tyler

Support staff

August 26, 2020 at 12:41

I’ve checked the import file, and everything is fine.
You need to turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Also, check server error log. Let us know the result.

Regards

#249396 Copied

allbear

Participant

August 26, 2020 at 12:53

Забыл сразу написать))

Please contact administrator
for this information.

#249401 Copied

Rose Tyler

Support staff

August 26, 2020 at 14:52

I’ve imported pages from electron01 version. Please check.
Also, watch this video – https://youtu.be/wkIKN2IyEZI
Go to Appearance > Menus and delete duplicate links.

Regards

#249441 Copied

allbear

Participant

August 26, 2020 at 15:06

Ура! Спасибо!

#249445 Copied
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