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не работает товары в вукомерс кнопка не

This topic has 14 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

Olha

Participant

August 2, 2025 at 22:12

не работает товары в вукомерс – кнопка не активна add to card по продукту https://knifia.com/product/karat – все вариации перепроверила – цена проставлена везде и все атрибуты активны – В чем может быть пробоема?

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13 Answers

Alex Carter

Support staff

August 3, 2025 at 12:11

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

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Olha

Participant

August 3, 2025 at 14:58

Добрый день. Я аоставила тему но проверить не могу тк опции выбрать товар нет на странице. Я все правильно делаю как вы просили? Скрин приложила. Еще я немного потестила на дочерней теме Xstore и увидела закономерность , что если добавить товар вариативный то сразу все работает и выбор тавара и кнопка добавить в корзину активная и работает. Если удалить один атрибут то все также работает, а вот если добавить новый атрибут то кнопка “Add To Card” перестает работать (становиться не активная) – те проблема воникает когда начинаешь редактировать атрибуты (именно удалять). М так с каждым новым товаром, если сразу завести все верно то кнопка работает, как только начинаешь редактировать атрибуты (добавлять) то кнопка не активная((( пол дня сегодня на это потрабтла и не могу работать((( Прошу помочь решить проблема.

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Jack Richardson

Support staff

August 4, 2025 at 08:47

Hello @Olha,

Thank you for reaching out.

We have reviewed the product you mentioned and noticed that it currently does not have any variations generated (please refer to the screenshot: https://prnt.sc/66QvBO352MPp). Although the product is set as a variable type, the “Add to Cart” button will not be displayed until variations are properly created.

To resolve this, you have two options (or):

1. Generate the necessary product variations.
2. Change the product type to another one (such as “Simple”) if variations are not required and only attributes should be displayed.

Please choose the most suitable option for your case. For further guidance, you may refer to the official WooCommerce documentation on variable products: https://woocommerce.com/document/variable-product/

Should you need any additional assistance, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Olha

Participant

August 4, 2025 at 10:49

Конечно вы не видите вариации от 31.07.2025!!!!! я откатила сайт назад и проверила завеление продукта – не работает!!! плагин обновила только ваш! Xstore Xstore score!!! На сегодня я вернула сайт на 02.08.2025 – все вариации есть и завелены корректно! Не работает!!!!! проверьте пожалуйста еще раз – я не могу уже 4й день работать!!!

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Jack Richardson

Support staff

August 4, 2025 at 11:35

Hello @Olha,

We hope this message finds you well.

We have reviewed the product functionality and can confirm that the “Add to Cart” feature is now working correctly, as shown in the following video: https://gyazo.com/ec64fc3e0ecd8d0628bcec5db3eaaa7b.

At your convenience, could you please verify this on your end? If the issue persists, we would greatly appreciate it if you could provide us with the specific steps to reproduce the problem on your website. This will help us investigate further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#451739 Copied

Olha

Participant

August 4, 2025 at 12:15

На какое то время у меня заработало – я как раз тестила заведение нового продукта – сначало завела 2 атрибута и все работало а потом добавила 3-й и перестало!!! Есть скрины (приложила) Так вот – я удалила 3ю вариацию и оставила 2 как было изначально – НО кнопка не стала рабочей) все заполнено и проставлено верно. Вот сейчас я проверила сново завеленную ранее товар KARAT и не работает(((( станицу обновила со сбросом кеша Opt+ Comm+R

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Jack Richardson

Support staff

August 4, 2025 at 12:26

Hello @Olha,

Thank you for bringing this matter to our attention.

We have reviewed the issue you mentioned but were unable to reproduce it on our end. To assist you further, we kindly ask that you provide a video demonstrating the issue, along with any relevant details that would help us replicate it on your website.

For your reference, we have attached a video of our testing process. Note: the button can be unavailable if you didn’t select the combination of variations, so it is only shown if all variations are matched.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#451754 Copied

Olha

Participant

August 4, 2025 at 13:56

Я вижу что у вас работает….. не понимаю что у меня не так ( видео отправила Вам.

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Jack Richardson

Support staff

August 4, 2025 at 13:58

Hello @Olha
Provide us the correct URL for the video. Please, check the url you share before sending us.
Kind regards, Jack Richardson
The 8theme’s team

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Olha

Participant

August 4, 2025 at 14:00

исправила ссілку

Please contact administrator
for this information.

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Jack Richardson

Support staff

August 4, 2025 at 14:05

Hello @Olha
We suggest you to check from another device or browser. The issue is not replicated from our side on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

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Olha

Participant

August 4, 2025 at 14:08

а какая может біть проблема??? Как мне ее рещить??? я до этого работала на этом браузере.

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Jack Richardson

Support staff

August 4, 2025 at 16:14

Hello @Olha,

We hope this message finds you well.

The issue you are experiencing may be related to your browser’s cookies and is likely not connected to the theme used on your website. For more detailed information, you may refer to the following documentation:
https://www.geeksforgeeks.org/websites-apps/understanding-cookies-in-web-browsers/

Have you had the opportunity to test the website using a different browser? If so, was the issue resolved there?

Please let us know so we can assist you further.

Best regards,
The 8Theme Team

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