Reply 357955 to: Wishlist terms translations with Loco Translate
Rose Tyler
Support staff
May 29, 2023 at 10:40
Hello LWK,
Thank you for your response.
I familiarized myself with the correspondence and it is indeed an unpleasant and completely non-standard situation. Our whole team is concerned and we will work on it to ensure that the situation does not repeat itself.
Once again, we apologize that our support member did changes to the translation on your site without an agreement, even though apologies do not help, we feel that we must apologize.
Now, let us discuss the solution to your question at the stage where we are now.
Texts you see when activating our theme come from two resources: the theme and the Core plugin. Here is one of the tutorial videos – https://youtu.be/WYBlzdJs5PU or https://youtu.be/Ogeqaa4SZV0
The lines https://imgur.com/bBx4BGU and https://imgur.com/6B7bANw come from the plugin, so to change them you need to work with Loco Translate > Plugins > XStore Core.
“I don’t understand how you can give translation files if it’s known that translations are so bad. Never saw something like this.” – pre-created language files have been contributed by our users that’s why the amount of translated strings might vary and translation is not perfect. We did not get complaints early about the quality, maybe because customers upload files by themselves and they know that the theme doesn’t come with official translations for all languages.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
If there is anything from our side that can help you, please let us know. Our support team will never touch your site without your solid agreement.
We value your business and want to ensure your satisfaction from now.
We hope for your understanding and that you will give us one more chance in the future to be helpful.
