Hello, i-Visio ,
Thank you for getting in touch with us.
Please try to test how it works with the default WooCommerce theme – Storefront activated on your site, and provide us with screenshots.
The point is that our theme should not affect it, so likely you will have the same problem with Storefront activated, in this case, you need to contact support of the WooCommerce plugin
Kind Regards,
8theme team