Reply 345936 to: Cant install demo ‘Sneakers’, getting error

Avatar: Rose Tyler
Rose Tyler
Support staff
February 3, 2023 at 08:53

Hello, Vladis

We need FTP access to be able to connect to your files using FileZilla file manager. Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).

As we can see it is not our theme activated and there is no Core plugin.
After getting FTP access, activate XStore theme, disable all 3rd party plugins, and activate XStore Core plugin then.
Let us know in case you face a problem or record a video of the problem, please.

Kind Regards,
8theme team

Go To The Whole Conversation In Topic
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.