Hello,
You did not provide FTP access and we can’t access your site – https://prnt.sc/mskABHfkoAmf , so we are not able to help.
“actually no shortcode is working in the popup” – here is an example from our demo – https://prnt.sc/wNoenuqEnNNs ( https://prnt.sc/hEl7rUGll7qH > https://prnt.sc/AkHXatr_Xy3O )
Regards