• 

  Pete

  Participant

  November 16, 2015 at 19:09

  Hi, I’ve recently has notification that both WooCommerce and Visual composer were due updates, I updated Woocommerce and download and installed the latest version of VC 4.8.1 up from 4.8.0 from your site, but I’m still being told there is an update. Also, the main reason for my ticket is every time I try and edit a variable product, all I get is the loading icon?

  Any clues?

  Thanks

  #99710 Copied WooCommerce version: https://www.thelittlethings.co.uk/
  5 Answers
  

  Eva Kemp

  Participant

  November 16, 2015 at 20:40

  Hello,

  Please provide us with FTP and wp-admin panel credentials.

  Regards,
  Eva Kemp.

  #99729 Copied
  

  Pete

  Participant

  November 17, 2015 at 11:02

  Hi, not sure what happened to my last message but I sent you FTP and site access yesterday?

  Just incase I have included the details again the PM box.

  Please, contact administrator
  for this information.

  #99845 Copied
  

  Eva Kemp

  Participant

  November 17, 2015 at 12:41

  Hello,

  As I see there is no message regarding plugin update:
  http://storage1.static.itmages.com/i/15/1117/h_1447760372_7585510_79db0dff10.png

  As I see product editor is working properly.
  Please show a screenshot of the issue.

  Thank you.

  Regards,
  Eva Kemp.

  #99860 Copied
  

  Pete

  Participant

  November 17, 2015 at 13:39

  Hi, if you log in and search for a vriable product called “Candy Cone” or any other variable product and try to load the variations, it simply doesn’t load. You get the usual spinning icon and thats it.

  See https://www.thelittlethings.co.uk/wp-content/uploads/2015/11/Loading.jpg

  Thanks
  Pete

  #99872 Copied
  

  Eva Kemp

  Participant

  November 17, 2015 at 15:45

  Hello,

  The problem with variable product editor was caused by cache plugin you are using, as after I deactivated it the mentioned section opened without any errors http://prntscr.com/93s0wj

  Regards,
  Eva Kemp.

  #99893 Copied
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