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Can't Upload Theme - by Beauty Edit Pro

This topic has 7 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Jack Richardson

Beauty Edit Pro

Participant

October 29, 2015 at 04:36

Hi I went to set a new site live this evening that was developed using the Royale theme. During the process the site crashed and I lost most of the files. Bluehost said this was down to the theme and advised to me to delete everything and start from scratch wordpress installation included. So this is what I did. I have installed in a new wordpress site to the directory and tried to upload Royale theme with no luck. It wouldn’t work via the wordpress installer, then I did it FTP and while the theme is showing up on the dashboard under themes, when I got to activate it, I am left with a blank screen and can’t go any further. There are no plugin installed and no matter what I do I can’t get it to work. Can you advise please?

Login details provided below

Please, contact administrator
for this information.

#96642 Copied

6 Answers

Robert Hall

Participant

October 29, 2015 at 08:40

Hello,

Please provide us with correct wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#96658 Copied

Stan Russell

Participant

October 29, 2015 at 08:42

Hello Beauty Edit Pro,

please check admin credentials you gave us as we can not log in your admin panel using them.

Regards,
Stan Russell.

#96660 Copied

Beauty Edit Pro

Participant

October 29, 2015 at 11:10

Hi the login details are correct, I was also experiencing issues logging in after trying to install theme, I have supplied FTP aswell below

Please, contact administrator
for this information.

#96702 Copied

Robert Hall

Participant

October 29, 2015 at 12:33

Hello,

You’re using old PHP version (5.2.17). Please contact your hosting provider and ask to increase version to at least 5.3 then check issue.
Thank you.

Regards,
Robert Hall.

#96721 Copied

Beauty Edit Pro

Participant

October 29, 2015 at 17:18

Thank you. I did this with the host and they updated. I was able to install theme and plugins no problem after it. I had a problem with demo content. As soon as I went to personalise the site by adding a logo, I got the white screen of death. I have used this theme a lot in the past but find it very glitchy of late and the slightest change causes a crash or white screen. What could be the issue this time? The only plugins installed are those associated with the theme and nothing has been changed yet.

Thanks

#96820 Copied

Jack Richardson

Support staff

October 29, 2015 at 17:56

Hello,

I’ve installed Woocommerce plugin and site is working now.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#96828 Copied
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