• 

  ziloub

  Participant

  October 27, 2015 at 10:58

  Hi,
  today I upgraded Ultimate Addon & Visual Composer to the latest versions, and I had white page with your theme.
  Seems like there is a problem.
  So I did a recover of all my files from yesterday, and all works.

  Nb; you don’t have the very latest version of Ultimate Addon on your download page, a new one is available. Maybe it can explain.

  Regards

  Sylvain

  #96259 Copied Theme version: 1.7.1
  6 Answers
  

  ziloub

  Participant

  October 27, 2015 at 10:59

  I forgot : i did also the upgrade of Woo Commerce. Can have effects too.

  Regards

  #96260 Copied
  

  Robert Hall

  Participant

  October 27, 2015 at 11:11

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #96263 Copied
  

  ziloub

  Participant

  October 27, 2015 at 13:36

  Hi,

  please see credentials on the private content.
  I did a scheduled-backup on the website to have it OK. So VC, Ultimate addon, and Woo Commerce are not upgraded (because I had white page, just the main menu worked).

  Thanks for your support

  Regards

  Sylvain

  Please, contact administrator
  for this information.

  #96297 Copied
  

  Eva Kemp

  Participant

  October 27, 2015 at 15:22

  Hello,

  How can we see the issue now?
  Please update the theme and plugins so we can investigate the problem.

  Thank you.

  Regards,
  Eva Kemp.

  #96320 Copied
  

  ziloub

  Participant

  October 27, 2015 at 16:30

  Hi,
  if I update, the site is like “down” as it was… I can’t do that for my client.
  Are you open and reactive on the weekend? On the week i will not do that, or my client will call me directly. On the weekend it is possible 🙂

  THanks

  Regards

  Sylvain

  #96330 Copied
  

  Eva Kemp

  Participant

  October 27, 2015 at 17:45

  Hello,

  We can look into your issue on Saturday if you agree.
  Please let us know how you’d like to proceed.

  Regards,
  Eva Kemp.

  #96350 Copied
• Viewing 7 results - 1 through 7 (of 7 total)