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  khoavo

  Participant

  October 26, 2015 at 18:26

  I just updated the WooCommerce plugin to v2.4.8, Visual Composer to v4.8 and Ultimate Addons for VC to 3.13.7 and now I get a white blank screen on the browser.

  Good thing I tested these updates first on a duplicate site! My Login info is in the private box. Let me know soon please so I can do an update on the real site. Thanks.

  Please, contact administrator
  for this information.

  #96124 Copied
  3 Answers
  

  Robert Hall

  Participant

  October 26, 2015 at 19:28

  Hello,

  We’ve removed vc_row.php file in wp-content/themes/royal/vc_templates/ folder and it’s working fine now. Please check it.

  Regards,
  Robert Hall.

  #96136 Copied
  

  khoavo

  Participant

  October 27, 2015 at 01:36

  So do I need to remove the same vc_row.php file after I do the update on the other live site?

  #96191 Copied
  

  Jack Richardson

  Support staff

  October 27, 2015 at 08:00

  Hello,

  Yes, you need to delete the file vc_row.php after update on the other site.

  Best regards,
  Jack Richardson.

  #96199 Copied
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